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Strategic Engagements Account Director

| Greater Boston Area

About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the

Panorama platform, including New York City, Miami-Dade, Seattle, San Francisco, Dallas, and eight departments of education. Schools use Panorama to improve student outcomes by using data, from helping teachers hone their practice, to engaging with families, and to build school culture.

Panorama's Client Success team partners with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama helps us improve education for our students in many important ways." With a near perfect renewal rate, excellent customer satisfaction, and strong year-over-year account growth our team has set a high bar. Our largest clients want hands-on strategic support bringing Panorama’s product to their districts. That’s where our Strategic Engagements team comes in.

About the Role:

As a Strategic Engagements Account Director, you play a central role on the Client Success team as you are responsible for renewing Panorama’s key accounts and helping drive revenue growth across your portfolio. Your primary responsibilities include retaining business, sourcing upsell, and developing relationships with our most strategic, sophisticated clients. These educators operate in complex and political environments that are responsible for educating hundreds of thousands of children. You must thrive in novel, high-stakes, high-complexity situations, using diplomacy and precision, with both attention to detail and big-picture thinking. You will work closely with client buyers and decision-makers including superintendents of school districts, leaders of charter management organizations, and state education leaders to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.

Key Responsibilities:

  • Contribute to Panorama’s excellent renewal rate by owning renewals across a portfolio of 10-15 of Panorama’s highest revenue accounts (including renewals tied to RFPs, school board approvals, and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.
  • Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.
  • Develop account plans and monitor overall account health across your portfolio.
  • Collaborate closely with a Strategic Engagements Manager and Implementation Lead to provide outstanding relationship management and function as a strategic partner for a portfolio of Panorama’s highest revenue clients.
  • Travel approximately 25% of the time to facilitate planning meetings, renewal conversations, client health interventions, and support trainings.

What We’re Looking For:

Excellent account management skills

  • At least 3 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.
  • Proven ability at developing account plans, leading strategy for client health interventions, and managing complex renewal cycles.
  • Proven ability to manage a portfolio of 10-15 high revenue accounts, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.
  • Ability to develop strong relationships at the leadership levels of complex organizations.
  • Excellent listening, negotiation and presentation skills.

Thrives in fast-paced, team-oriented, cross-functional settings

  • Proven ability to work cross-functionally with project management and sales teams to retain business and drive expansion.
  • Comfortable with ambiguity; flexibility with potential role changes as team grows.
  • Ability to maintain high-quality work and commitments while traveling.

Experience expertly navigating large organizations

  • At least 5 years of professional experience working with large, complex organizations; demonstrated savviness about the inner-workings and politics of decision making.
  • Outstanding ability to communicate, present and influence credibly and effectively at all levels of large organizations, in particular with senior executive leaders, superintendents, and board members.
  • Passion for and commitment to using data to improve student outcomes, particularly addressing issues of equity and access.

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

We're on School Street above the Walgreens at Downtown Crossing. We're just a few minutes walking distance from the Blue, Orange, and Red Lines.

An Insider's view of Panorama Education

What’s the vibe like in the office?

We work really hard because we care deeply about what we do and who we do it for. Our rich diversity allows for collaboration with people from all walks of life to build something meaningful and impactful for our future. I would be remiss in not saying that I work with some of the most hardworking, intelligent, and admirable people I’ve ever met.

Jen

Engineer

What does your typical day look like?

My days revolve around our mission of being the best part of our client’s day. Collaboratively working with other engineers and Client Success teammates to problem solve, build new tools, integrate/onboard new clients, and support the needs of existing clients are just a start.

Jahvon

Engineer

What makes someone successful on your team?

Being eager, highly adaptive, dependable, and believing that our work is significant. For example, we’ve prioritized schools visits this year. As an engineer, I saw our product in a whole new light when I watched teachers actually interact with it as a normal part of their day. This allows us to carefully and thoughtfully craft our product.

Jemma

Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

What projects are you most excited about?

I am excited about elevating equity and inclusion as we support educators and school leaders in creating environments where all students thrive. For the Teaching & Learning team, we try to focus on designing learning experiences and resources that help partners navigate and process data to learn the ways that students experience school differently.

Nashaira

Workshop Facilitator

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

Our team members show unmatched devotion to improving education so in return, we've worked hard to craft a benefit offering that cares for each Panoramian and shows our devotion to and appreciation for them. Our benefits range from 90% coverage of medical premiums to flexible vacation to generous parental leave to daily catered lunch.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer two kinds of FSAs so employees are able to set aside pre-tax dollars to pay for health care expenses like copays and deductibles. We also reimburse up to $50 per month for gym memberships.
Disability Insurance
Dental Benefits
Panorama covers 90% of the cost of dental premiums.
Vision Benefits
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO and HMO option. Panorama covers 90% of premium costs.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build longterm careers with us.

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