The Strategic Client Engagement Director is an established relationship and sales solution-driven professional. In this role, you will expand and maintain relationships at all levels while sourcing and developing new growth opportunities and you will drive initiatives of strategic client customers throughout the CCC organization. Specifically, you will:

• Develop clear, winnable strategies that will enhance value and grow our business in software, staffing, and professional services.
• Through your deep understanding of the customers’ business and competition, develop leads for sales that provide quantifiable value of our solutions in terms of the customer’s financial strategy and ROI
• Lead the customer account planning cycle and articulate and demonstrate CCC products in relation to each strategic client’s business goals and expectations.
• Actively identify opportunities to integrate customer and company strategies and synergies and leads Product staff to create compelling new offerings and sales.
• Define team vision of influencing and coordinating the involvement of company staff (Sales, Support, Service and management resources) to meet account performance and aggressive growth objectives.
• Proactively assess, clarify and validate customer needs and seek frank feedback on an ongoing basis. 
• Oversee customer satisfaction and own the measured improvement of customer loyalty.
• Coordinate across the organization Drive performance and aggressive growth objectives

 MEASURES OF SUCCESS:

• Developing quantifiable leads within assigned accounts that promote revenue growth
• Engaging and leading a client team from disparate departments within CCC to support goals
• Demonstrated increased penetration of contacts within assigned Strategic Clients from the C Suite down
• Creating and maintaining well-documented strategic plans for each client
• Year over year increase in client satisfaction
• Regularly maintaining effective Salesforce dashboards that measure the health of each client

SKILLS & COMPETENCIES:

• Demonstrated Business Development capabilities in the Life Sciences/Pharma space
• History of strategic sales results and growth in revenue over time
• Ability to actively engage and influence senior executives both internally and externally
• Ability to provide thought leadership
• Demonstrated ability to manage others within the organization without authority
• Ability to engage and employ CCC sales, professional services and product to develop new opportunities
• Experience effectively communicating and implementing strategies to achieve goals
• Demonstrated industry credibility and business outcomes related to accounts
• Consistently demonstrates execution excellence – reports and deliverables on time, on target
• Demonstrated execution of effective negotiations

QUALIFICATIONS:

• Bachelor’s Degree; MBA a plus
• 5+ years of successful account management in Life Sciences
• Demonstrated sales achievements
• Ability to travel, primarily in the US; Approximately 25%

CCC has been named to the Content Magazines’ Top 100 list of Companies That Matter Most in the digital content industry. It was named by the Boston Globe as one of the Top 100 Women-led businesses in Massachusetts.

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