Sr. Director, Head of Partner Success at edX

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We are seeking people who are learner-focused, outcomes-driven and share our passion for transforming education.

edX is the trusted platform for education and learning. We are home to 24 million learners who are able to select from nearly 3,000 courses from the world’s top-ranked universities and industry-leading companies. As a global nonprofit, edX is transforming traditional education, removing the barriers of cost, location, and access. Supporting learners at every stage, whether entering the job market, changing fields, seeking a promotion or exploring new interests, edX delivers courses for curious minds on topics ranging from data and computer science to leadership and communications. edX is where you go to learn.

Our university and industry partnerships are one of edX’s greatest strengths and we are looking for an accomplished customer success professional to lead the Partner Success team that is responsible for managing our partner relationships (post-sale). Ideal candidates will have experience leading teams focused on building and managing partner relationships that deliver tangible, mutual business results and value. The position requires a dynamic professional with superior business acumen that can lead, motivate and develop the team to effectively work with partners to deliver on edX’s mission and business goals. The Head of Partner Success will also need to provide valued guidance and leadership to our partners, at all levels from executive to practitioner.

The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

The Head of Partner Success will:

  • Build, lead and develop a world-class team focused on acquiring the best courses, programs, credentials, degrees and other types of content while strengthening partner relationships
  • Define and drive the transformation of our capabilities to acquire high-quality content, from single courses to degrees, that delivers continuous growth for edX and our partners and provide exceptional educational experiences for our learners
  • Develop and utilize method driven account management approaches that create demonstrable business value through our partnerships including and beyond content
  • Develop and track key metrics to identify trends to address partner opportunities and challenges. 
  • Report on metrics and provide visibility and forecasts to key business and operational teams

Qualifications:

  • 7+ years of leading a customer, client or partner success organization with a proven business development track record, international experience a plus
  • Proven track record of setting strategy, goals and motivating teams to achieve them
  • Designing and implementing systems (e.g., pipeline management) and management practices (e.g., KPIs and reporting) for operational effectiveness and financial/growth results 
  • Proven ability to identify key stakeholders (internal and external) and develop strong business relationships at every level, from C-Suite to practitioner
  • Possess a ‘whatever it takes’ mindset and comfort in working with teams in a hands-on fashion as needed
  • Experience shaping/implementing cross-functional initiatives, serving as a thought-partner and leader to the rest of the organization

Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.

Additional Perks + Benefits

As employees of MIT, we have some of the best benefits around! Free lunch every day (of various catered cuisines) brings people into the cafeteria to enjoy lunch as a group, and opens up edXer's culinary horizons.

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