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Services Operations Coordinator

| Greater Boston Area

Smartsheet is looking for an administrative professional to support the operational infrastructure of our Professional Services business. For the right candidate, this is a career-defining opportunity to join Smartsheet at a critical moment and have a significant impact. This important role reports to the Services Operations Manager and is based at Smartsheet corporate offices in Boston, MA.

As Services Coordinator, you will work as part of the Services Operations team and work closely with departmental leaders and stakeholders across the business to support the operational efficiency and effectiveness of the services business. You will be responsible for supporting the internal systems, financial tracking, and logistical operations, as well as the internal business processes required to build and operate a scalable services business. You will also help coordinate and communicate with other business functions to ensure successful delivery of customer projects.

Responsibilities:

  • Drive tactical day-to-day operations of consulting organization including coordination of resource allocation, project planning, tracking, billing, and reporting
  • Optimize the operational systems and tracking infrastructure, by identifying areas of improvement of internal processes, including the Professional Services Automation (PSA) System
  • Provide guidance to sales teams on deal structure and approval processes, and support through the entire sales cycle
  • Facilitate internal communications between sales, legal, and finance departments to ensure deals transact quickly & efficiently
  • Develop a standard approach and framework for collecting and measuring customer solutions & use cases for the purpose of driving additional opportunities
  • Assist with travel and logistics coordination for services delivery teams (Consulting, Implementation, Training), ensuring travel is in contractual compliance
  • Provide contractual guidance to services delivery teams and internal stakeholders to ensure project delivery is in compliance with contractual terms
  • Maintain and identify opportunities to increase efficiency of internal processes and workflows
  • Maintain contractual records and repository of statement of work contracts
  • Maintain effective prioritization of operational projects and resources

Requirements:

  • Bachelor’s Degree or equivalent experience
  • 2+ years experience in an operations or administrative role
  • Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
  • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
  • Proven ability to drive projects from concept through completion with minimal guidance
  • Strong communication skills (written, verbal, presentation)
  • Strong qualitative and quantitative mathematical skills
  • Hands-on working experience with SaaS applications
  • Ability to embrace new technology, applications, and solutions
  • Willing to travel on occasion based on customer and business need

About Smartsheet

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

 

 

 

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Perks & Discounts
Casual Dress
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