The Senior Operations Manager is an energetic and motivatedprojectized leaderwho can leverageoperational experienceto forge a new career path at a high growth company.They are an all-in team player who excels at collaboration with diverse stakeholders to deliver excellent service.
Principal Duties and Responsibilities:

• Manage Operations Managers who directly manage QDMs
• Partner with and support necessary corrective staffing actions needed to improve staff utilization, ensure provider go-lives are staffed with minimal impact to existing customers and coordinate the shift of work toward Global and Vendor teams
• Drive accountability at all levels within your reporting structure
• Collaborate with leadership and a cross-functional team to successfully launch and growDAXservices
• Promote a team culture that encourages top performance and high morale
• Develop and implement effective workflows for process improvement
• Collaborate with leadership and a cross-functional teams to successfully launch and growDAXservices
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Qualifications:

• Preferred Education:BS/BA degree in healthcare or business-related fields
• Minimum of 5 years' experiencein Operations required

Required Skills:

• Ability to lead change
• Experiencein management, operations, and leadership
• In-depth understanding of clinicworkflowsand EMR documentation.
• Excellent communication skills
• Outstanding organizational skills
• Ability to build consensus and relationships among managers, employees, and customers

Preferred Skills:

• Experience in workforce management
• Experience with electronic health records
• Experience as a practice administrator or similar role
• Experience indeveloping and implementing operational procedures and policies
• Experience with Athena, Epic, or Cerner

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.