Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Summary:

Our company has an exciting opportunity for an experience Senior IT Support Specialist. You will be providing technical support to our Burlington HQ users including Executives & Senior Management who are either located on, or visiting, the US East Coast.

Responsibilities:

• Maintain C-Level Executives computers, printers, conference rooms, phones, and peripherals.
• Follow rigorous Executive Support Protocol, ensuring all services are on-line and monitored 24/7.
• Pro-actively execute maintenance plan for Executives equipment & services.
• Resolve day-to-day software & hardware issues related to end point devices & desktops/laptops.
• Coordinate set up & support video calls using integrated multimedia equipment.
• Coordinate system set up for new hires and Executives.
• Manage special projects with other support groups and departments.
• Coordinate IT tasks & provide IT Support during Quarterly Ops Review & Board Meetings.

Requirements:

• Degree in computer science or related discipline.
• Minimum of 5 years’ experience with 2 years having been exposed to Executive level support - highly motivated.
• Comfortable with Microsoft Teams conferencing technology.
• Programming skills is an asset.
• Must be a self-starter with exceptional problem-solving skills with the ability to resolve complex problems and implement solutions with little or no guidance.
• High level working knowledge of multiple complex software packages, hardware platforms, and network architectures.
• Experience implementing best-practice processes and procedures.
• Knowledge of ITIL and best practices for IT processes.
• Strong knowledge of both PC & Mac platforms, Office 365, Teams, Windows 10, MacOS, iOS & Android.
• Willingness to be available on nights and weekends
• Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines.
• Ability to understand the business needs behind the requests and drive to results.
• Ability to write processes and technical documentation.
• Valid passport and ability to travel on occasional basis.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.