Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The company’s patented software platform uses machine learning supplemented with customers’ knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and GV, Tamr is transforming how companies get value from their data.

We are currently looking for a Senior Information Technology representative to work as part of our fast-growing environment and lead our IT help desk. We're looking for someone who is motivated, smart, interested in the IT and DevOps fields and would like to learn more.

Responsibilities:

-Act as first line of support for IT problems

-Plan and successfully complete IT projects and goals

-Participate in troubleshooting, capacity planning and analysis, performance analysis activities

-Identify repetitive tasks and implement creative solutions to automate them

-Escalate, diagnose, and resolve system and vendor-related issues

-Support internal infrastructure and services

-Organize and inventory IT resources

-Integrate IT systems with one another

-Manage Jira Project workflows

REQUIREMENTS:

-5+ years of help desk or customer service support experience

-Previous experience in a Soc II (or similar) compliance environment 

-An analytical approach and problem solving abilities

-Strong time management

-Exposure working with or around code repository systems (e.g., Git, SVN, Mercurial)

Nice to Have:

-Experience with one or more programming languages such as Ruby, Python, Perl, JavaScript, Java, and C/C++ (class projects are acceptable)

-Understanding of network routing, VPNs, DNS, TLS and certificates

Technologies that we use:

-Jumpcloud (for LDAP, Radius, SSO)

-Google Apps

-Meraki

-Threatstack

-Jira

Additional Information

This position is available in Cambridge MA. Tamr does sponsor employees requiring a visa.

Tamr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.