Senior Customer Success Manager at WhiteSource

| Greater Boston Area
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WhiteSource is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team!

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.

The superior candidate will be genuinely curious about customer’s business needs, have a strong technical background, and be resilient in the face of adversity.

 Responsibilities

  • Develop and maintain strong relationships at all levels within the customer organization.
  • Be responsible for the deployment and on-boarding of the account.
  • Develop technical proficiency with all WhiteSource solutions.
  • Be the customer's technical point of contact throughout the entire customer life cycle (implementation, adoption, proficiency, expansion, renewal)
  • Work closely with engineering, product management, customer support and sales teams.
  • Collaborate with customer to develop, deliver and execute customer success plans which outline critical success factors.
  • Drive customer adoption through training and development of best practices to continually create incremental value.
  • Monitor the adoption and usage rates of assigned accounts.
  • Maintain strong customer retention rates aligned with corporate goals. 

Qualifications & Skills

  • At least 2 years relevant work experience in a customer-facing success, professional services, technical support or account management role. SaaS experience preferred.
  • Familiarity with the SDLC and/or CI/CD.
  • Strong technical and problem-solving skills.
  • Proven track record in delivering great value to customers.
  • Self-motivated, proactive team player, self-learning ability.
  • Strong communication and interpersonal skills.
  • Bachelor's Degree or higher in a related field or equivalent work experience. 
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • HBaseDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SQLiteDatabases

Location

93 Summer St., Boston, MA,, Boston, MA 02110

An Insider's view of WhiteSource

What's the biggest problem your team is solving?

Every day we build tools that help developers to manage their open source in terms of security and licensing compliance, finding new ways to integrate into their code repositories, CI/CD pipelines, IDE's or even web browsers. We spend significant time doing research and being up to date with the latest technologies and market standards.

Yossi

R&D Team Leader

How do your team's ideas influence the company's direction?

Our sales teams meet daily with the top clients around the world, sharing with them our innovative and market-defining technology, helping them to develop better software, faster by harnessing the power of open source. They bring back valuable information and help us develop our future solutions and maintain our position as leaders in the market.

Azi

General Sales Manager

What’s the vibe like in the office?

I think our office is the kind of place where you can really satiate your intellectual curiosity and find opportunities to learn things you wouldn’t in a more structured place where the teams are separated by a lot of restrictions on how you can interact.

Ece

Customer Support Engineer

What are WhiteSource Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within
Time allotted for learning
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