Renewals Manager at LogicManager

| Greater Boston Area
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LogicManager is looking for an analytic, customer-centric Renewal Manager to help manage our fast-growing customer base. This role is responsible for overseeing all assigned contract renewals and small upgrades and would work directly with customers and internal team members to ensure timely and accurate execution. Once successful, this role has a lot of options for career advancement internally, such as Advisory, Customer Advocacy, or the Finance Team. 
About LogicManager
LogicManager is a Boston-based software company that is recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re actively preparing for our IPO, profitable, and place a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders and Great Places to Work certified for our company culture. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.

What you'll be doing on our team

  • Establish and maintain effective, timely, cooperative working relationships with customers
  • Enlist the efforts of various internal stakeholders when necessary to accelerate the contract renewal process and ensure customer satisfaction
  • Working with the Advisory Team, Customer Advocacy, and Finance to solve any contract-related customer challenges 
  • Communicate and follow up effectively with Finance and Advisory on customer accounts
  • Working with customers on pricing and license structure changes
  • Help customers understand the value of moving from annual to multi-year agreements 
  • Own renewal and churn rate data analysis
  • Create, update and innovate new processes, playbooks and supporting materials
  • Lead discussions around forecasting and pipeline status with internal team members

About you and what type of skills you'll need

  • Bachelors Degree
  • 1-3 years of experience, some of which must be customer-facing (which could be retail or hospitality!)
  • Organized self-starter and problem solver
  • Clear and articulate communication skills with the ability to effectively drive a phone conversation
  • Ability to work independently without constant supervision while being a member of the team
  • Must thrive in a fast-paced, ever-changing atmosphere
  • Ability to prioritize and manage multiple responsibilities simultaneously
  • Ability to analyze large sets of data and draw conclusions
  • Salesforce experience and Excel proficiency is a plus
  • Familiarity with contracts, terms of service and legal issues is a plus
  • Excellent organizational skills and attention to detail
  • Sense of urgency to help resolve customer questions
  • Strong negotiation and interpersonal skills

More about LogicManager

  • Award-Winning Culture: We’re named Best Place to Work / certified as a Great Place to Work® every year since 2016
  • Industry Leading Customer Satisfaction: We sustain NPS scores in the 50s and customer ratings and leadership recognition by Forrester and Gartner
  • Collaborative Offices: We have a modern, open floor layout designed for cross functional collaboration and employee growth. We also have conference rooms for brainstorming sessions and team meetings
  • Downtown Location: We are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station
  • Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, company stock options, paid vacation, community service days, and more. We also celebrate our successes with frequent company-sponsored lunches, happy hours, events, and other perks
  • Leadership with a Vision: We are profitable, rapidly growing and control our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe Creative CloudDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen

Location

Overlooking Boston Harbor, LogicManager is located in Boston's Seaport Innovation District, within easy walking distance of public transportation.

An Insider's view of LogicManager

What’s the vibe like in the office?

I will always remember the first Lawn Party I attended. It was a fun event, and also showed me just how inclusive and welcoming everyone at LogicManager is. That is one thing that became obvious to me right away: the people here respect and value each other no matter who you are, what team you’re on, or how long you’ve worked at the company.

Hanna

Quality Assurance and Support Analyst

What does your typical day look like?

Some days I’ll be reviewing design specifications for our new front end, which is a really interesting and unique process that involves nearly every department. Research has also become part of my daily routine. This includes discovering what new frameworks and applications are out there to help solve problems, streamline, and make life easier.

Kevin

Software Developer

What does career growth look like on your team?

At such a high-growth company, there are many opportunities available to all employees. Team members are encouraged to be proactive in taking ownership of these ideas, and suggesting new projects that enable our goals. We encourages employees to identify when and where improvements can be made, in addition to taking action to implement them.

Mike

VP of Software Development

What unique initiatives do you have that encourage innovation?

Our Customer Advocacy team is challenging the traditional approach to business development. We're driven to educate and empower customers, rather than meet quotas.

Will

Customer Advocacy Team Lead

What are LogicManager Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
LogicManager offers employees the option to enroll in short-term disability. Additionally, all full-time employees receive long-term disability which is fully paid for by the company.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
LogicManager offers a 10% discount on pet insurance for your furry friend.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Employees start with 15 days of PTO and on your one-year anniversary that increases to 22 days of PTO and continues to increase over time up to 30 days! We also have 11 paid holidays
Paid Holidays
Paid Sick Days
LogicManager wants to create and safe and healthy workplace. When you're really sick, the fastest way to get better is to rest, and it's also best to not get everyone else in the office sick!
Perks & Discounts
Casual Dress
Our casual dress code allows you to wear what is comfortable for you -- and not just on Friday!
Commuter Benefits
LogicManager offers pre-tax commuter benefits for public transportation and parking.
Company Outings
LogicManager partakes in First Thursday socials, holiday events, and our annual Lawn Party that brings the entire company together for an Olympic-style team events with BBQ & brews in the sun!
Some Meals Provided
LogicManager's favorite tradition is our bi-weekly "Pizza Friday" (though not always pizza!) lunches where we encourage everyone to step away from their desk and enjoy a catered lunch with the team.
Happy Hours
Professional Development Benefits
Tuition Reimbursement
LogicManager supports employees who wish to continue their education to secure increased responsibility & growth. LogicManager offers tuition & skill certification up to $5,250 per year.
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