Manager, Partner Success Consultants

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge. 

OVERVIEW:

The Manager, Partner Success Consulting Services for the NA Channel is responsible, under the direction of the Vice President, Channels and Alliances, for coordinating and prioritizing the resources from the Partner Success team to support channel partners, alliance partners, and select direct accounts.

The Manager, Partner Success Consulting Services, is primarily focused on managing and leading the team but may also perform the duties of a Partner Success Consultant. It is expected that approximately 80-90% of this individual's time will be devoted to managerial and related team activities while 10-20% will be devoted to Partner Success Consultant activities.

OPPORTUNITY HIGHLIGHTS:

Manage, mentor and develop Partner Success Consultants to grow their skills and maximize their value to Skillsoft and our partners.

Optimize the application of Partner Success resources to support the revenue objectives of the business unit.

Leads a team of Partner Success Consultants that supports our most strategic reseller and alliance partners. Considered a strategic resource and specialist in the areas of driving business and revenue results, the team works with Skillsoft partners to:

• Analyze their customer markets
• Consult on the development of a successful business plan
• Advise on best practices for creating a successful go-to-market strategy that includes pricing, marketing, and implementation and ongoing support to their customer base
• Provide solutions development consulting as an integral part of the pre-sales effort to identify and craft the best product mix for the partner's target markets
• Consult on the planning and deployment of the Skillsoft product solutions to ensure they integrate with the partner's technical environment

Participate in partner business reviews and other partner strategy and operational meetings

Collaborate with Customer Success team leadership to identify best practices for application in our partner business

Maintain productive relationships with Channels and Alliances Vice Presidents, channel and alliance Account Executives, corporate partner strategy team, and other key internal stakeholder organizations

Assign Consultants to accounts and balances account assignments for the team

Conduct ongoing, periodic performance reviews of team members

Conduct ongoing team meetings to share tools, resources, and best practices

Recruit, hire, develop, and inspire a high-performing team

Mentor, trains, and coach individual team members

Manage regional budgets and expenses

SKILLS & QUALIFICATIONS:

8-10+ years of prior experience managing a virtual team and processes within a sales department

Full understanding of Partner Success Consultant role, processes, and responsibilities.

Demonstrate an understanding of indirect/channel business with prior experience working in a channel role preferred

Strong understanding of channel ecosystem and the partner lifecycle, including pre-sales, implementation, post-launch, and ongoing support

Excellent skills in common MS applications (Word, Excel, Outlook, PowerPoint) and other applications and collaboration tools utilized to conduct work in a virtual environment

SUCCESS QUALITIES:

Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.