Manager, Account Management

| Greater Boston Area

Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

We are looking for a Manager of Account Management to join our sales team in Boston, MA and help us on our mission.

Who you are:

As a Manager of Account Management, you will lead a team of Account Managers focused on developing and nurturing existing Fuze customers. As a Manager, you will be in an important and strategic role as a critical liaison between the leaders of sales, marketing and customer success teams. You will have experience managing and growing a strong team who pride themselves on delivering superior customer service, provide insights about the UCAAS industry, hitting sales targets and maintain a strong team culture. This is a great opportunity for a creative, high-energy individual to join a dynamic company. The Manager, Account Management will report to the Director of Account Management.

What you’ll do:

  • Drive team to hit quarterly sales targets for retaining and growing Fuze customers
  • Coach team through negotiations and priority deals
  • Hold team accountable to KPIs while maintaining a friendly and competitive environment
  • Coach team on our sales methodology and provide accurate forecasts to management
  • Manage multiple priorities and oversee numerous ongoing projects
  • Identify areas needing improvement provide solutions that improve efficiency and productivity
  • Work to find creative ways to drive activity and results
  • Motivate team and lead by example by coming to work every day with a can do attitude, prioritizing the important and executing against plan
  • Mentor team during challenging times
  • Stay informed on Fuze’s Rules of Engagement and manage the team to follow our core Fuze values

What we need from you:

  • 4-5 years experience in a sales closer and negotiator role
  • Experience mentoring & coaching a team of sales reps
  • A proven track record of sales quota achievement
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Ability to work with a sense of urgency and customer first mindset
  • Ability to multi-task with strong organization and selling skills
  • Positive, confident, and energetic attitude
Read Full Job Description

Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

Insider's spotlight

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur

Jean

Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What are Fuze Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
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