IT Support Specialist at Piaggio Fast Forward

| Greater Boston Area
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Imagine a sustainable mobility ecology with healthy lifestyles and social connectivity available to all, regardless of age or abilities. With the motto Autonomy for Humans, Piaggio Fast Forward (PFF) creates lightweight, intelligent mobility solutions for people and goods that will create this mobility ecology.

PFF is hiring a passionate IT Support Specialist to join our IT team. In this role you will assist the IT Director in maintaining IT Infrastructure and providing a stellar IT experience to end users. This role will work closely with all departments at PFF.

Responsibilities:

  • Provide support for internal end users and devices running macOS, Windows, and Ubuntu
  • Install, configure, deploy and maintain laptops, servers, tablets, printers, and TVs
  • Administration of Okta, G Suite, Azure AD, Atlassian, Slack, and Zoom
  • Document issues and assist end users using a ticketing system
  • Handle user on-boarding and off-boarding
  • Support audio/visual setup for video conferencing
  • Audit hardware assets and user accounts
  • Help develop and document IT knowledge-base

Requirements:

  • Professional and personable with excellent written and interpersonal skills
  • 1-2 years of IT experience
  • Familiarity with macOS, Ubuntu, Windows 10, and Windows Server 
  • MDM: Mosyle Business, Microsoft Intune, Meraki Systems Manager
  • Basic networking: firewalls, switches, routers, access points, VLANs, VPN
  • SaaS: Okta, G Suite, Azure Active Directory, Atlassian, Github, Slack, Zoom, AWS
  • Vendor certification not required but preferred: ACSP, A+, Cisco, Linux
  • Bachelor's degree or associate degree preferred
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • MATLABLanguages
    • OpenCVLibraries
    • EigenLibraries
    • BoostLibraries
    • CaffeFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • InventorDesign
    • SalesforceCRM
    • Salesforce Marketing CloudEmail

Location

We are a short walk from Sullivan Square T Station! You can easily access both Assembly Row and Union Square from our office.

An Insider's view of Piaggio Fast Forward

How do you collaborate with other teams in the company?

In order to keep everything running smoothly here at PFF, proper inter-team communication is essential. Slack is our bread and butter, and we use it for everything. Personally though, I tend to prefer a face-to-face conversation with someone in front of a whiteboard, especially when complex abstract concepts are the topic of discussion.

Nick

Software Engineer

What makes someone successful on your team?

Team members who are self-motivated and ambitious, with a team player mentality -- who are excited to work with, learn from and share knowledge with others. The nature of our work requires a creative sense, ingenuity, impeccable attention to detail, a flexible mindset, and a strong desire to learn and to tackle work outside of your comfort zone.

Rosie

Lead of Smart Behaviors

What is your vision for the company?

My vision is of a world in which vehicles like Piaggio Fast Forward’s gita® enable people of all ages and abilities to move further, faster, and more enjoyably. In the present era of AI, autonomy and ubiquitous networks, vehicles that promote walkability, human interaction and off-screen exploration will be fundamental to our sense of well-being.

Jeffrey

Chief Vision Officer

How has your career grown since starting at the company?

I've had the opportunity to grow with gita®. Early on, I applied my knowledge of design for manufacturing to facilitate the transition from concept to consumer product. By instilling manufacturability from an early stage I have worked to setup the foundation for a successful product. Now as the Lead Manufacturing Engineer I oversee production.

Eddie

Lead Manufacturing Engineer

What are Piaggio Fast Forward Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Piaggio Fast Forward offers a 3% 401(k) contribution.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Parking
Pet Friendly
We have multiple office dogs including, but not limited to, Douglas, Abby, Bleu, Skye, and Mosley!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
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