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IT Service Desk

| Greater Boston Area
Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them. 
We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.
As a member of the BizOps team you’ll be working to support the rapid growth and expansion of the Boston office, Onboarding new starters and helping to keep things running smoothly. 

As a BizOps Engineer You Will:

  • Provide technical support to end-users within the company User account support Resolving software errors Installing and updating software
  • Adding new employees to the system
  • Create user accounts
  • Setting up email accounts
  • Installing and replacing hardware, and training end-users
  • Handle employee termination
  • Removing them from the system
  • Wiping computer and disabling accounts. 

Responsibilities Include:

  • Providing first and second line support for users
  • Providing a clear focus to ensure that the work done is of high value and executed to the best possible standard
  • Creating amazingly useful and intuitive solutions, in a collaborative way, which drive self-service for our employees
  • Working with the UK BizOps support team where relevant to ensure a consistent approach
  • Documenting support processes and creating intuitive documentation for End Users 

What We Are Looking For:

  • Hands on technical support experience Logical approach to problem solving
  • Being meticulous to detail
  • Experience with:
  • -Windows and Mac Provisioning and Maintenance
  • -Networking
  • -MacOS MDM (Jamf) and G-Suite MDM (Mobile Device Management)
  • -G-Suite
  • -Active Directory
  • Preferable but not required:
  • -Experience with JumpCloud
  • -Experience with Cisco Meraki
  • -Basic Scripting in any language such as Shell, Bourne, etc. 

What are the benefits?
Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on commuting costs
• 25 days of vacation time plus 10 company holidays
• Flexible working hours and working from home
• Annual company trip, regular outings, and volunteer opportunities 
• An awesome WeWork office with cold brew coffee, beer on tap, local pop-up events, and more 
As a company, we pride ourselves on inclusion in the workplace. Simply Business is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/ 

Read Full Job Description

Location

We are located in downtown Boston, accessible to every line on the T and surrounded by a lot of history and a lot of great places to grab lunch.

An Insider's view of Simply Business

How would you describe the company’s work-life balance?

We genuinely care about the work-life balance of our teammates and understand that things come up. That’s why we give our employees the ability to work from home when they see fit, not the other way around. Plus, all of our meetings are remote-friendly, so we never feel like we’re missing out on important conversations!

Mariah

Senior Manager, Customer Communications

What projects are you most excited about?

I've really enjoyed working on the Front End for our Knowledge Center redesign, now called Simply U. Our current blog design has been sufficient, but the redesign will have new features including commenting, recommended articles, and categorization. Additionally, the new design will look much fresher and offer a better experience to customers.

Bryan

Front End Developer

How has your career grown since starting at the company?

When I started at Simply Business, I was given the opportunity to take a leap and take on new responsibilities that I had never done before. My team has supported me and worked with me to help me learn so many new skills. I feel like I have grown in so many ways since starting here and I can't wait to see what is next.

Kelsey

Talent Acquisition Specialist

What projects are you most excited about?

Myself and another female colleague are working on bringing a program called #iamremarkable to SB. It is about female empowerment, which is one of my passions! The program aligns with SB's devotion to gender diversity. It’s exciting that I have been encouraged and supported in this effort and I think it speaks volumes for the company I work for!

Jill

Quality and Insurance Specialist

What are Simply Business Perks + Benefits

Simply Business Benefits Overview

Here are some of the great benefits and perks that come from being a Simply Business employee:
• A salary that reflects your experience, our pay policy, and the market we’re in from your first day
• Group plan for medical, dental, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 3% employer match
• Commuter benefits to help cut down on commuting costs
• 25 days of vacation time plus 10 company holidays
• Flexible working hours and working from home
• Annual company trip, regular outings, and volunteer opportunities
• An awesome WeWork office with cold brew coffee, beer on tap, local pop-up events, and more

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Events committee, that has different sub group that manage events like First Thursdays, Holiday Party, and Wellness initiatives.
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
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