• Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations.
• Average 75% travel (varies from 25% to 100% travel per month).
• Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work.
• Support quality assurance activities and tracking.
  • Document repair work using XL Hybrids cloud-based data system, issue Repair Orders, and issue RMA requests.
  • Track metrics on service activities.
  • Conduct quality control on assembly, service and product fitment during field visits  – communicate potential issues back to Engineering.
• Assist in building/refining process around technical service documentation.
• Assist with parts RMA process, and designing and implementing technical training methodology.
• Assist in analyzing customer fleet data to understand vehicle usage and potential service concerns
• Assist with vehicle prototype installs/service, and serial production installs/service
• Train future vehicle service technicians at both XLH and outside providers
• Support Ford Qualified Vehicle Modifier (QVM) program development and related OEM vehicle quality management programs
• Contribute content to configuration controlled documentation:

• Service manuals
• Technical service bulletins
• Service quality sign-off procedure
• RMA process
• Installation guide

• Candidate will report to the Director of Customer Service

Additional Responsibilities based on experience/interests

• XL Hybrids is a dynamic, growth business, so joining our team means that you will have a wide scope of work and responsibilities that may shift with rapidly growing areas of the business.

Minimum Qualifications

• BS degree with additional formal or OEM automotive service training
• Minimum 5 years, direct or related, automotive technician experience
• Minimum 5 years of customer relations in the automotive or heavy vehicle industry
• Minimum 2 years field service experience
• Experience providing formal and informal technical training
• Ability to independently carry out job assignments 
• Electric/Hybrid vehicle high voltage experience/training
• Experience creating and refining technical documents: service manuals, technical service bulletins, field reporting 
• Excellent teamwork skills while working under pressure
• Motivated, eager to face new challenges provided by an emerging technology product company
• Ability to manage multiple tasks 
• Proficient computer skills (general PC, internet, and network use; MS Office use)
• Must be able to work full time split between a regional home office and partner locations throughout the U.S. and Canada
• Must be able to lift min 50LBS

Preferred Qualifications

• ASE Certifications desirable
• Experience performing electrical repair and assembly work
• Experience building and repairing wire harnesses and cables 
• Experience constructing and debugging test fixtures 
• Experience supporting engineering development work 
• Mechanical and electronics fabrication skills (machinery fabrication tool use, soldering, heat treatment, circuit board build and debug)
• Experience using electronic test equipment
• Comfort with integrated circuitry