Enrollment Specialist
A bit about us:
We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.
That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.
We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.
Responsibilities will include:
- Accurate and timely entry of enrollment applications in Devoted Health’s enrollment system for new enrollees
- Process member updates in Devoted Health’s enrollment to ensure alignment with CMS records
- Meet accuracy and timeliness requirements for processing enrollment transactions
- Work with team to ensure Devoted Health’s membership records are reconciled and is in full agreement with CMS’s records
- Use enrollment system ques and workflows to address enrollment rejections and resolve errors as identified
- Assist Team Lead in the collection of enrollment data for CMS monthly reporting
- Use mail and documentation management systems and workflows for scanning and storing enrollment correspondence
- Make outbound calls to new enrollees and existing members as needed to support accurate and timely enrollment processing requirements
Attributes to success:
- Flexibility and willingness to change as according to business needs
- Consistently achieve quality and productivity standards
- Attention to detail Enjoys communicating with members
Desired skills and experience:
- High School graduate - Associate or Bachelor’s desirable
- Strong computer experience - typing, talking, using our system for information entry and all at the same time
- Knowledge of Medicare Advantage eligibility requirements desired
- History with customer facing work
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!