Massachusetts Materials Technologies (MMT) LLC was co-founded in 2015 by MIT alums and business entrepreneurs to revolutionize nondestructive testing of materials for their strength and toughness. Those new instruments collect accurate and reliable material verification data on high pressure pipeline assets in service without the disruption by the traditional approach of cutting coupons for laboratory testing.  National Science Foundation (NSF) Small Business Innovative Research (SBIR) grants lead to the first prototype used for inspection field service sales in 2016.  Since then, the volume of commercial service sales has doubled every year to reach $3M in 2020. For 2021, MMT is transitioning from service sales to equipment sales and support as start scaling the delivery of critical data to our key customers.

MMT seeks a Director of Training and Technical Support to oversee the planning, implementation, measurement and continuous improvement of in-house and 3^rd-party training and support programs for in-the-field application of complex instrumentation and software. This is a high-impact senior leadership role in a rapidly growing company that will be afforded the freedom to build and manage a world-class system and team to support our mission of quality and reliability.

The ideal candidate has 15+ years of experience building customer training and support systems for complex OEM hardware and software offerings. The Director of Training and Technical Support will report directly to the CEO and the President to plan and manage systems and a growing staff of engineers and technicians who are responsible for training and support.

Responsibilities

• Lead the planning, implementation and ongoing management of technical support and training programs and systems for complex hardware instrumentation and software systems deployed in the field
• Establish processes and policies to monitor quality of training and support service delivery
• Interface directly with senior members of the MMT team and external partners
• Build and manage a growing team of engineers and technicians

Skills Required

• 15 years industry experience
• Minimum 5 years leadership experience
• Proven ability to interface laterally, vertically and externally
• First-hand experience with the development of training and technical support systems
• Familiarity with curriculum development, rubric, and certification standards

Other Requirements

• B.A. in engineering or related technical field
• Ability to travel on average nationally a week per month, especially during onboarding period to observe equipment training sessions, field work at excavation sites and issue resolution procedures

MMT offers a competitive compensation package including company equity, 401k, cell phone, laptop, health insurance and paid vacations. Interested candidates please send cover letter, resume, and references to [email protected]