At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

Engagement Director is responsible for building the positive, non-reactive support and engagement opportunities in a systematic and scalable manner to allow Membership Services to extend their offerings beyond the traditional reactive service support offering.

Responsibilities:

• Create strategy around the role of positive, proactive member engagement as both support pre-emption as well as value generation to our members
• Understand and benchmark Whoop to global best-practice around positive outreach in CX
• Where possible experiment and quantify/articulate the cost and value of outreach to ensure investments are made wisely
• Create business case for additional resource investment in a scaled environment showing the value of proactive and positive member engagement
• Develop and execute roadmap for delivery of engagement opportunities and identifying key dependencies for success
• Liaise across product and marketing as necessary to ensure a seamless and where possible automated strategy in line with our company brand approach
• Travel to Boston HQ as needed

Qualifications:

• Minimum of 7 years of relevant work experience
• Exceptional hands-on approach with strong analytical and leadership skills
• Builders mindset with an optimistic approach to difficult problems
• Excellent business acumen with an instinctive ability to create scalable solutions
• Results-oriented and have a strong desire to get involved with day-to-day operations of WHOOP

NOTE: The qualified applicant must reside in one of the following states to be considered: AZ, CA, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WI.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.