Dealer Relations Account Specialist

| Greater Boston Area

Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers. 

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

This role will focus on working with existing CarGurus dealer clients. The primary challenge of Dealer Relations Account Specialist will be to increase customer retention and boost customer performance. Additionally, DRAS' will be charged with consulting with our dealer clients on all facets of the car industry to help grow their businesses.

The Dealer Relations Account Specialist is an account manager in a sales training role. Each DRAS manages a book of ~$85,000 MRR. DRAS I reps manage newly sold small independent accounts and work to reduce churn by building trust through person to person relationships with our clients, educating them on our products, and helping them sell more cars. Their commission is based on Net Dollar Retention.

CarGurus’ Dealership customer base has various feedback and questions about CarGurus platform, so candidates will need to wear a customer service hat and be able to listen and respond to dealers and solve their issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. Candidates must bring strong analytic, presentation, and problem solving skills. DRAS team members will have short-term up-sell opportunities and longer-term renewal and sales-based business objectives, so candidates should demonstrate an appetite for selling and continuous on-the-job development.

Who You Are:

  • Bachelors degree
  • 1-2 years of closing experience
  • Strong sense of customer service
  • Good organizational & problem solving abilities
  • Strong internal motivation
  • Industry experience a Plus

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • DockerLanguages
    • JenkinsLanguages
    • Elastic SearchLanguages
    • KafkaLanguages
    • HibernateLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

2 Canal Park 4th Floor , Cambridge, MA 02141

What are CarGurus Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
CarGurus offers company equity in the form of Restricted Stock Units.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

We provide a competitive benefits package including health, dental, and 401K match. We also offer 16 weeks paid primary caregiver leave and 2 weeks secondary caregiver leave. In addition, we also offer perks including gym memberships, commuter passes, daily catered lunches, company outings and more.

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