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Customer Support Specialist

| Greater Boston Area
Send resume to [email protected]
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Do you want to work in a growing company that invests in its employees more than the average company? Punchbowl, the gold standard in online invitations, provides a fun, casual, and innovative environment where hard work is recognized and rewarded. 

Some Punchbowl Perks:

  • Flexible, semi-remote work option
  • 100% healthcare coverage
  • A collaborative, open-office work environment
  • Roxxee, our very sweet office dog
  • Volunteer outings, Friday afternoon beer breaks, and plenty of Big League Chew
  • A start-up environment where you’ll learn a lot and get your hands dirty

At Punchbowl, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our team. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform.

Responsibilities: 

  • Become an expert on the Punchbowl platform and our products.
  • Troubleshoot and resolve customer service inquiries via email and live chat.
  • Maintain and contribute to our site’s help center.
  • Build an ongoing understanding of customer needs and identify trends to help resolve future issues and improve processes.
  • Contribute ideas for product improvements.
  • Perform regular quality assurance testing and troubleshoot technical issues prior to product releases.

Who you are:

  • You are bright, articulate and an excellent communicator
  • You enjoy the process of problem-solving and have a superior memory for details
  • You have experience dealing with customers and know how to make every customer happy (even if it is sometimes frustrating!)
  • You consider yourself web-savvy and love digging into the ins and outs of new tools and platforms (shortcuts are your friend)
  • You have a college degree with a good GPA 
  • You live within a 45-minute drive of Framingham, MA 
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Send resume to [email protected]
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