At Punchbowl, the gold standard in online invitations, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our team. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform.  

Responsibilities: 

• Become an expert on the Punchbowl platform and our products
• Troubleshoot and resolve customer service inquiries via email 
• Maintain and contribute to our site’s help center
• Build an ongoing understanding of customer needs and identify trends to help resolve future issues and improve processes
• Contribute ideas for product improvements
• Perform daily quality assurance checks for essential site functions
• Perform quality assurance testing and troubleshoot technical issues prior to product releases

 Qualifications:

• You are bright, articulate and an excellent communicator
• You enjoy the process of problem-solving and have a superior memory for details
• You have experience dealing with customers and know how to make every customer happy (even if it is sometimes frustrating!)
• You consider yourself web-savvy and love digging into the ins and outs of new tools and platforms (shortcuts are your friend)
• You have enthusiasm and passion with readiness to join a small company
• You have a college degree with a good GPA
• You live within a 45-minute drive of Framingham, MA 

About Punchbowl

Do you want to work in a growing company that invests in its employees more than the average company? Punchbowl, the gold standard in online invitations and digital greeting cards, provides a fun, casual, and innovative environment where hard work is recognized and rewarded.

Some Punchbowl Perks:

• 100% healthcare coverage
• Currently fully remote team with plans to return to the office with a semi-remote schedule when it is safe to do so (earliest January 2021) 
• A collaborative, start-up environment where you’ll learn a lot and get your hands dirty
• Fantastic, smart coworkers who are passionate about what they do
• Virtual team coffee chats, Friday team trivia challenges, and anything else we can think of to have fun as a team from a safe distance