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Customer Support Representative

| Greater Boston Area
Technical Support Representative
Company Description:
What’s it like to work at Quick Base? Well, our company, our market and our customers are growing fast. This means all Quick Base employees are engaged in interesting and challenging work, we have the opportunity to try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quick Base combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quick Base is for you!

About the team:
At Quick Base, we believe that exceptional employees are not only the key to our success, but also to our customers’ success. Our teams are small, diverse, nimble and highly empowered to drive Customer Support excellence. Each team owns its own commitments and outcomes. Our employees enjoy interesting challenges, learn fast, and strive to do the best work of their life.
Responsibilities:

  • Excellent problem-solving skills and the ability to learn the Quick Base product
  • Use your support and development background to enable customer success using the Quick Base Platform as a Service technology
  • Provide functional troubleshooting, feature explanation, and best practice guidance
  • Creatively solve problems with a bias toward innovation
Qualifications:
  • Excellent problem-solving skills and the ability to learn Quick Base products
  • A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals
  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
  • Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
  • Ability to manage multiple priorities within a fast paced environment
  • Previous experience in customer service, banking, financial services or call center experience is helpful
  • We are looking for folks that want to WOW and deliver for customers, work hard and have fun doing it
  • Understanding of database concepts
  • BA/BS Degree
Behavioral and Interpersonal:
  • Ability to collaborate with stakeholders in different teams to influence change through a matrix organization.
  • Strong organizational, analytical skills and problem solving ability – both strategic and tactical planning.
  • Self-starter and intellectually curious.
  • Exhibit deep customer empathy
  • Natural ability to be transparent and open to feedback.
  • Sense of urgency, resourceful and never sacrificing quality.
  • Capacity to work in a high growth, fast-pace environment.
  • Strong interpersonal, strategic and tactical planning and analytical skills. “Can do” attitude and intense desire to excel.
  • Collaborative, team player with high standards and ethics.
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