connectRN
Waltham, MA

Customer Support Representative (Rotating Schedule)

| Waltham
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connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring nurses together, we empower healthcare workers to take control of their careers and their futures. connectRN was conceived by a nurse to empower clinicians at every experience level. Headquartered in Waltham, Mass., connectRN serves the American healthcare sector. To learn more about our platform, please visit https://www.connectrn.com/.

We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Support Representative will interact with our customers by phone and email to ensure the highest quality experience when connecting with us. This position is a full time opportunity remotely based in the United States. At this time, we cannot provide visa sponsorship and are only able to hire applicants based in CT, FL, GA, IL, IN, MA, MD, ME, MI, NH, NJ, NC, OH, PA, RI, SC, TX and VA at this time.

Please note: This is a full time role that will average 40/hrs per week. Currently, we're looking for Representative to work 12-8pm EST or 3-11pm EST. Working at least one weekend day per month is to be expected.

You will...

  • Work in a fast-paced call center environment providing exceptional customer service while acting as the face of connectRN to facilities and nurses 
  • Coordinate increased or decreased scheduling needs with facilities and nurses in a timely and professional manner
  • Answer and resolve a high volume of inquiries by phone
  • Serve as a point of escalation and advanced support
  • De-escalate critical client situations that arise
  • Assist with the needs/requests from other departments
  • Assist with the development, implementation, and improvements of all scheduling activities and operations in coordination with company growth
  • Complete all case documentation in Salesforce in an accurate and timely fashion
  • Participate in team and company meetings on a weekly basis

You have...

  • 1-3 years of experience in a Customer Service or Technical Support position
  • High speed internet connection at home to facilitate a remote working environment
  • Willingness to go above and beyond to solve issues
  • Commitment to excellent customer service
  • Strong interpersonal relations and communication skills (both written & verbal)
  • High attention to detail and organization
  • Strong computer skills, experience using GSuite, Excel, Word, and Internet based systems (Salesforce experience preferred)
  • Ability to work some holidays (paid 1.5x)

You'll get...

  • 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
  • Health Savings Account with contributions from connectRN of up to $2,000 annually
  • Up to 3 weeks accrued PTO in your first year, 4 weeks of PTO in your 2nd and subsequent years
  • Ability to work from home + monthly $100 stipend for remote working expenses (i.e. internet)
  • 401k with matching

  • Compensation: $19/hr starting rate with opportunity to increase with strong performance



connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

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Where we are

203 Crescent St, Waltham, MA 02453

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • MixpanelAnalytics
    • HubSpotCRM
    • SalesforceCRM

What are connectRN Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
connectRN's DEI Committee consists of members from our Finance, People, Product, CS & Operations teams.
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Our weekly Drinks & Delight are used to find ways to delight our employees or our customers!
Parking
We offer employees free on-site parking.
Fitness Subsidies
We have a free gym on-site.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
We host Lunch & Learn once a month of a variety of topics designed to improve our operating efficiency regardless of our dedicated work functions.
Promote from within

An Insider's view of connectRN

What are some social events your company does?

Being a POC in a corporate world, it can be hard to feel seen. Previously, I have struggled with feeling comfortable being myself & needing to blend in at work. When I joined connectRN, I was very happy to hear they celebrated Juneteenth. I joined a team that celebrates Black culture. It’s rare to feel at home at work but now I really do.

Tavarsha aka "TT"

Clinician Training Manager

What does your typical day look like?

At connectRN, our goal is to create connections between clinician and community. With that in mind, I spend my days assisting in making these connections and ensuring that our communities are utilizing our product to its full potential, all while building lasting and meaningful relationships with each member of the community.

Julie

Account Manager

What makes someone successful on your team?

Working on the Community Support team is both rewarding & challenging. With every interaction, we are living our mission of “here for nurses” in how we handle situations and proactively support our community. The most successful people on our team know how to achieve a balance of productivity and empathy. EVERYONE has a voice in how we improve.

Madhu

Director of Community Success

How do you empower your team to be more creative?

There is a concept I think about often when I look to build a team: trust breeds magic. When teams feel trusted to do their best work, while delivering on the collective goals of the company, there is a freedom and confidence that guides their ideas. Taking risks, experimenting and having fun are key elements of how we work. Our marketing team is

Jen

Chief Marketing Officer

What's the biggest problem your team is solving?

I’m most excited about solving a lack of connection among nursing professionals. We’re working with clinicians to build an online and IRL community who can bond over their shared experiences. In our community, nurses can find others to work with, seek support after a particularly difficult shift, and celebrate their success with peers.

Kathleen

Community Engagement Manager

Jobs at connectRN
21

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Technical Recruiter

connectRN
Waltham
2 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

UX/UI Designer

connectRN
Waltham
2 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

UX Designer/Researcher

connectRN
Waltham
2 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Collections Specialist

connectRN
Waltham
2 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Onboarding Specialist

connectRN
Waltham
3 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior React Native Engineer

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior QA Automation Engineer

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Product Manager

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Manager, Product Marketing

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Frontend Software Engineer

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior Backend Software Engineer

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Business Recruiter

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Payroll Specialist

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Marketing Operations Manager

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Customer Support Representative (Rotating Schedule)

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Associate Account Executive

connectRN
Waltham
4 days ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Director of Talent Acquisition

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Director of National Expansion

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Senior SCRUM Master

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Manager, Customer Support

connectRN
Waltham
1 week ago
+38
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring

Compliance Manager

connectRN
Waltham
2 weeks ago
connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring