Customer Support Associate

| Greater Boston Area
Do you want to interact with our growing global community of 50 million fitness enthusiasts? Join our Customer Support Team and engage with our users while working side-by-side with internal teams to improve the Runkeeper experience. We are looking for someone who welcomes the challenge of delighting as many users as possible.
Who is ASICS Digital you might ask?? We are a division of ASICS based in Boston, Massachusetts. Our goal is to build innovative digital technologies to better connect the ASICS brand to its consumers. We are responsible for the continued development of mobile-fitness solutions such as ASICS Runkeeper and ASICS Studio, global e-commerce platforms, and other digital services that inspire people to move, get fit and stay healthy.

Responsibilities:

  • Communicate with our user base across all channels, such as email, technical writings, social media, etc...
  • Contribute to our Help Center and enable our users with the tools and knowledge they need to succeed
  • Work with the QA and Product teams to identify and triage bugs and user pain points
  • Assist in making the Support Team and ASICS Digital even better by highlighting and working to improve different processes that need updating or critically thinking as to how we can do better for our users and team.

Requirements:

  • Tech-savvy problem solver, familiar with mobile/web technologies
  • Strong communication skills with thick skin
  • Runkeeper or ASICS Studio user is a big plus
  • Overall driven and hardworking individual who loves rolling up their sleeves and getting the job done

ASICS Digital is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.

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Location

1 Winthrop Square , Boston, MA 02110
1 Winthrop Square , Boston, MA 02110

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