About Barkly:

Barkly provides the strongest, smartest endpoint protection with unsurpassed management simplicity. Barkly's protection operates at runtime to provide endpoint protect that is complementary to pre-execution protection such as traditional AV and next-generation AV. Our runtime approach, which utilizes advanced machine learning, enables us to address critical threats that other solutions don't such as fileless malware and zero-days. Barkly is the first endpoint protection solution to use a multi-tenant SaaS service combined with local endpoint protection. Through this unique approach, we are able to improve the strength and quality of protection in addition to the customer experience.

A little about the gig:

• Onboarding of new customers
• Owning renewals and expansion in accounts
• Have a thirst for strategy, relationship building, and upselling
• Schedule client meetings to ensure loyalty and revenue growth
• Keep all customer information updated
• Track all metrics/monthly reports for management
• Advising clients on their Barkly products and answer their questions
• Helping to investigate/troubleshoot any issues encountered by clients and escalating when needed
• Manage personal workflow to achieve on-time delivery
• Attend all meetings and actively contribute
• Provide clear and prompt communication with customers through support calls and email

What you bring to the table:

• Highly motivated in building relationships and opening up lines of revenue
• Comfortable managing professional relationships over the phone, through email, and in person
• Extremely resourceful and solution-oriented when solving problems; able to learn quickly 
• Able to speak confidently with a technical audience
• Prior customer service or success experience or equivalent in the sales space
• Bachelor’s degree (4-year degree)
• 1-2 years experience in a client facing role
• Detail-oriented
• SaaS experience a plus
• Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization
• Strong organizational and time management skills
• Adaptable to change - we’re growing!
• Ability to work creatively and solve problems
• Superior writing and communication skills
• A positive attitude every day
• Motivation to achieve extraordinary results on a dynamic, fast-paced team