Customer Success Operations

| Cambridge
Jobcase is a social media platform dedicated to empowering and advocating for the world’s workers. We develop technology to help people lead better, more meaningful work-lives – providing access to jobs, tools to take action, and a community for support. Jobcase is an affiliate of MIT’s Computer Science and Artificial Intelligence Lab, and collaborates with employers, nonprofits and government agencies to both improve, and diversify access to opportunity and participation in the workforce.
Department/Role Overview:
Jobcase is looking to find a rising star to join our Customer Success & Operations team and lead support on our hiring events product. Customer Success is responsible for the onboarding, delivery and delight of our customers - employers who use our products to hire our members. Our hiring events product helps our employer customers connect with our members in-person at their hiring locations, or virtually. 
 
We accomplish this with a constant customer focus, advocating for the client internally and working in partnership across all the teams at Jobcase to achieve the customer’s goals and provide solutions for the customer’s challenges. The role will be an exciting one that provides opportunities for fast growth and continuously evolves on a dynamic team! 
 
What you’ll be doing here:
-Become the expert on our hiring events product - creating new event pages, promoting them, and managing progress against customer goals
-Responsible for achieving registration goals as agreed with Sales & Event forecast tools
-Support day to day technical inquiries on tracking and setup
-Monitor and owns hiring event promotion optimization (e.g. marketing messaging, marketing channel management, hiring event page promotional language) 
-Execute event revisions & customer provided tasks as needed
-Ensure Sales has all relevant performance/delivery updates for customers
-Provides Sales and customers with appropriate performance metrics and reporting (using Tableau and other data visualization tools)
-Complete first line of technical investigation and troubleshooting, escalating as needed (using SQL and data tools where required)
-Execute against customer goals, finding the optimal balance within our ecosystem of customers, members and Jobcase business
 
About you and your skills 
-Experience with media buying or campaign management preferred but not required
-Analytically-minded, able to use data to make decisions
-Moderate to advanced excel/google sheets experience with data manipulation
-Basic SQL experience or interest/willingness to learn (experience not required)
-Basic data visualization experience (e.g. Tableau) or interest/willingness to learn
-Comfortable with monitoring KPIs in dashboards
-Strong attention to detail & follow through
-Able to juggle and prioritize a high volume of tasks simultaneously
-Able to operate with urgency and maintain accuracy
-Able to troubleshoot issues and accurately detail solutions
-Collaborative personality, comfortable with being customer-facing when required

If you are looking to join a company where you can proudly bring your whole self to work, we invite you to apply today. Our commitment to diversity, equity and inclusion means that whoever you are, and whatever path you’ve taken to get here, we value you at Jobcase. We know that diversity of perspectives, backgrounds, interests, and skills are essential to build a great product that serves ALL people. If you can help drive success and have fun while doing it, we can’t wait to meet you! Apply to any and every role that feels like the right next step on your journey, regardless of the criteria we’ve listed. 
Jobcase does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • SpringFrameworks
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

201 Broadway, Cambridge, MA 02139

What are Jobcase, Inc. Perks + Benefits

Jobcase, Inc. Benefits Overview

Affiliated partner of MIT's Computer Science and Artificial Intelligence Laboratory, CSAIL
100% medical and dental coverage
Commuter benefits
Unlimited PTO
Gym membership
401k

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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