Jobcase is a social media platform dedicated to empowering and advocating for the world’s workers. We develop technology to help people lead better, more meaningful work-lives – providing access to jobs, tools to take action, and a community for support. Jobcase is an affiliate of MIT’s Computer Science and Artificial Intelligence Lab, and collaborates with employers, nonprofits and government agencies to both improve, and diversify access to opportunity and participation in the workforce.

Jobcase is looking to find a rising star to join our Customer Success & Operations team and lead support on our hiring events product. Customer Success is responsible for the onboarding, delivery and delight of our customers - employers who use our products to hire our members. Our hiring events product helps our employer customers connect with our members in-person at their hiring locations, or virtually. 

We accomplish this with a constant customer focus, advocating for the client internally and working in partnership across all the teams at Jobcase to achieve the customer’s goals and provide solutions for the customer’s challenges. The role will be an exciting one that provides opportunities for fast growth and continuously evolves on a dynamic team! 

What you’ll be doing here:

• Become the expert on our hiring events product - creating new event pages, promoting them, and managing progress against customer goals
• Responsible for achieving registration goals as agreed with Sales & Event forecast tools
• Support day to day technical inquiries on tracking and setup
• Monitor and owns hiring event promotion optimization (e.g. marketing messaging, marketing channel management, hiring event page promotional language) 
• Execute event revisions & customer provided tasks as needed
• Ensure Sales has all relevant performance/delivery updates for customers
• Provides Sales and customers with appropriate performance metrics and reporting (using Tableau and other data visualization tools)
• Complete first line of technical investigation and troubleshooting, escalating as needed (using SQL and data tools where required)
• Execute against customer goals, finding the optimal balance within our ecosystem of customers, members and Jobcase business

About you and your skills:

• Experience with media buying or campaign management preferred but not required
• Analytically-minded, able to use data to make decisions
• Moderate to advanced excel/google sheets experience with data manipulation
• Basic SQL experience or interest/willingness to learn (experience not required)
• Basic data visualization experience (e.g. Tableau) or interest/willingness to learn
• Comfortable with monitoring KPIs in dashboards
• Strong attention to detail & follow through
• Able to juggle and prioritize a high volume of tasks simultaneously
• Able to operate with urgency and maintain accuracy
• Able to troubleshoot issues and accurately detail solutions
• Collaborative personality, comfortable with being customer-facing when required

If you are looking to join a company where you can proudly bring your whole self to work, we invite you to apply today. Our commitment to diversity, equity and inclusion means that whoever you are, and whatever path you’ve taken to get here, we value you at Jobcase. We know that diversity of perspectives, backgrounds, interests, and skills are essential to build a great product that serves ALL people. If you can help drive success and have fun while doing it, we can’t wait to meet you! Apply to any and every role that feels like the right next step on your journey, regardless of the criteria we’ve listed. 

Jobcase does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.