Payfactors is looking for a Customer Success Manager that can work with our client partners to ensure that they are satisfied with our products, offerings, and overall relationship.

If you thrive by working in a high growth environment utilizing the latest internet technologies, consider this opportunity as the next level in your professional development.

Requirements/Skills:

Three to five years of experience required in customer success, account management or relationship management

Bachelor’s degree required

Compensation domain knowledge a plus, but this is not a technical role

Intrinsic self-starter and problem solver

Strong communication and writing skills

Ability to collaborate with peers, managers, and clients cross-functionally

Ability to grow professionally in a highly flexible and fast-moving environment

Awareness and pride in 100% client satisfaction

Boston area based

Primary Responsibilities:

Initiate proactive customer outreach program

Engage clients and renew expiring agreements

Quarterly travel to meet in person with your clients

Collaborate with compensation and product functions to administer outreach programs (e.g., webinars, client steering committee)

Uncover upsell opportunities within your client base

Ensure client satisfaction and product/service adoption

Set up and track programs in SalesForce

Life at Payfactors:

Competitive salary

“Take it as you need it” Paid Time Off

Half Day Summer Fridays 

13 Paid Holidays 

Work from home flexibility 

Free parking at both our Quincy and Burlington offices 

100% Paid for Health Insurance Premiums for "Employee Only" coverage 

100% Paid Dental Insurance 

Vision Insurance 

100% Paid for Life Insurance 

100% Paid for Short Term Disability & Long-Term Disability coverage 

401K Plan 

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

We are an Equal Opportunity Employer (Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets) and are committed to building a team that reflects a broad range of experience and thought. We actively encourage applications from underrepresented groups in technology and business.