Customer Success Manager

| Cambridge
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Be the immediate go-to person for your clients and build a strong trusting relationship within a dynamic team.

Key responsibilities:

- Set up the solution : from the delivery of the product to the mastering of all the features.
- Manage customer's requests (functional and technical support).
- Make sure your clients receive appropriate advice and support whenever needed.
- Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay).
- Build and obtain customer loyalty and a grow your portfolio.
- Ensure that the solution is easy to use.

Profile

You have 3 to 5 years of experience on a similar position. Empathetic, solution-oriented, dynamic and stress-resistant personality. Ability to forge strong connections with sophisticated clients, to synthesize and to take initiative.
You are attracted by new technologies and education. You are self-organized, meticulous, and curious.
A strong command of a second language would be advantageous.
We offer 14 vacation days, 6 additionnal days off during holidays, 6 state bank holidays and 5 sick days

Klaxoon Spirit

Klaxoon is a great place to work. As a growing company, communication is key to ensure everyone's voices are heard, and helps us maintain our culture. We listen and learn and above all we support each other.
Klaxoon promote a culture of diversity and equality of opportunity.

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