Customer Success Manager

| Greater Boston Area
Get in on the ground floor at one of Boston's top, fast-paced startup, while solving a huge challenge for product managers and developers- understanding customer experience. We're looking for a super-motivated individual to be one of the first Customer Success Managers at LogRocket. We have a product that customers are already raving about; you will play a key role in building the processes that leads to successful long-term relationships with our customers. 
LogRocket is the first system that gives developers complete visibility into their customer's experience. We've already attracted an elite roster of customers and recently raised a $15M Series B. If this sounds like a good fit, we'd love to hear from you!

Qualifications

  • 2+ years experience in Customer Success
  • Experience owning retention and churn rate
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Ability to identify key champions and potential areas of expansion
  • Excellent written and verbal skills- you will be leading calls with executives and other key stakeholders
  • Technology industry experience preferred
  • Comfortable traveling to meet with customers in-person

Perks

  • Be one of our early employees and help us grow the CS team
  • Work closely with customer executives and other key stakeholders
  • Ownership of core metrics such as renewal rate and churn
  • Catered lunch
  • Fully stocked kitchen with all your favorite snacks and cold brew
  • Unlimited vacation policy
  • Health, Dental, Vision benefits
  • 401k and Commuter benefits
  • Fun company outings and events

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ElasticDatabases
    • BigTableDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • MarketoLead Gen

Location

Conveniently located right next to the Downtown Crossing T-stop and minutes from South Station, and surrounded by endless lunch and post-work spots.

An Insider's view of LogRocket

What are some social events your company does?

At LogRocket, we love our events! From pumpkin carving to sunset harbor cruises- we're always looking for a good excuse to socialize with our growing team and celebrate our accomplishments.

Evan

Recruiting

What are LogRocket Perks + Benefits

LogRocket Benefits Overview

Check out our job openings at jobs.logrocket.com!

Culture
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
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