ABOUT US

Consumers are moving online and there's a big opportunity to provide software and services that real estate agents need for the digital world. Placester is well-positioned to capture this opportunity with a unique partnership with the National Association of Realtors®, unparalleled access to MLS data, and over $100 million from leading investment firms (such as NEA). We’re well funded and growing fast.

ABOUT THIS ROLE

You’re responsible for engaging and retaining our customers through their onboarding process. What does this mean? You’ll be providing consultative service to our customers from the close of sale to launch of their site. You’ll be proactively helping our customers work toward goals while being tasked with bettering our bottom line by driving retention.

GOALS FOR THE TEAM

• Be driven and hardworking. Our people are all hands on deck all the time. Start-ups move quickly and there is a ton of opportunity, but it takes a lot of work to build a company that'll be around for the long haul.
• Be helpful. Our customers should be successful in their use of our product suite. You need to be passionate about getting them there.
• Be collaborative. Work with other customer-facing teams to understand the challenges and goals of the customers you'll be working with.
• Be patient. Technology isn’t intuitive for all of our customers. You'll also run into issues that need to be escalated to engineering or product.
• Be delightful. Meet our customers where they are and take on the challenge of turning unhappy customers into happy ones.
• Be insightful. Analyze all of the information available to you, synthesize it and communicate your findings.
• Be wrong once in a while. Learn from it and then teach everyone around you.

WHO ARE WE LOOKING FOR?

At Placester we’re looking to hire folks who want to sit in a room full of bright minds who are excited to collaborate, problem solve and raise the bar. This is a great role for someone with 1-3 years of post-sales account management, onboarding or customer success experience, preferably within a start-up web tech or online product environment. Our people:

• Are self-starters and problem-solvers. Pretty much the Olivia Popes of SaaS.
• Love technology and enjoy working with people. You stay on top of technology trends and interacting with people energizes you.
• Have a hunger for learning. You’re curious, eager to learn and don’t hesitate to dive in.
• Are passionate. You love what you do and it's contagious to your teammates and our customers.
• Are analytical. You geek out about metrics, ways to connect dots and measure your impact.
• Are thoughtful. You view customer interaction as an opportunity for us to understand what we could be doing better.

HOW TO STAND OUT

• You’re an online marketing guru (SEM, SEO, Social Media, etc)
• You’re tech-savvy.
• You’ve spent time in a web development shop.
• You know the ins and outs of WordPress or other CMS.

WHAT WE OFFER

• Competitive pay, 401K, stock options and benefits – we even cover 80% of the benefit premium costs.
• Creative, collaborative work environment – our office is built to encourage collaboration, you can literally write on walls and project it to share with our folks working remotely.
• Casual dress – no need to dress to impress, we encourage our people to be comfortable.
• Easy transit – we’re a two-block walk from South Station. That coupled with our commuter FSA has been a win for our commuters.
• Unlimited PTO, free snacks & beverages, beer on tap, fun, puns galore and so much more!

INTERESTED?

What are you waiting for? Submit your resume! Thoughtful cover letters and answers to the application questions will go a long way. We’re a team of intelligent thought leaders and doers. No pressure to impress, we celebrate our uniqueness so just be you!