At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to over 1,500 employees, sold over 60M devices, and built a health and fitness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto! Offering award-winning products, a top-rated mobile app and an easy-to-use online dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health we are transforming the way consumers and businesses see health & fitness.

From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of startup with the perks of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, onsite workout classes, and a strong focus on a healthy work-life balance. As part of our team, you’ll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and—above all—have fun doing it.

Fitbit’s HQ campus is located in the heart of San Francisco with office locations in Boston, San Diego and around the world. Think you’ve found your fit?

Job Description

We are seeking a Fitbit Health Solutions Customer Success Manager that is passionate about transforming health programs through the use of Fitbit solutions with Health Plans. You have the best customer management and advocacy skills around. You are organized and skilled and developing and implementing project plans. You are proactive by nature and thrive on providing guidance & developing a plan alongside customers to ensure a successful customer-centric launch experience. You have impeccable relational skills and can create win/win environments for all parties that you work with. You are comfortable in a fast-changing environment and love the idea of helping to define best practices for a fast-growing team. 

As a Customer Success Manager for Health Plans on the Fitbit Health Solutions team, you would be a critical part of the client transition from Sales to Account Solutions. The Customer Success Managerwould be responsible for launching and setting up new customer programs and services.

Role responsibilities would include:

• Manages and owns implementation of Fitbit software program and services with external clients
• Oversees and supports multiple implementation projects in parallel
• Evaluates client needs, develops configurations that support business processes. Resolve identified issues requiring changes to implemented configurations
• May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
• Defines and executes on delivery and implementation plans, ensures that implementations are completed on time
• Tests and trouble shoots final product set-ups
• Provide training to customers and end users during and after implementation
• Oversight responsibility to service clients with day to day administrative questions and technical needs
• Work closely with the Account Solutions Manger 

 Qualifications

• A minimum of two-five-year’s experience in implementation/success and/or account management or equivalent history of increasing customer satisfaction, adoption, and retention.
• Proven record in developing and executing an implementation project plan
• Ability to identify trends and translate these for continual product & process improvement
• Identify, articulate and represent client needs to product & customer support
• Proven ability to drive continuous value of our product(s).
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.