Customer Success Associate

| Greater Boston Area

Work Hard & Make an Impact

As a CSA at NeighborSchools you will provide exceptional support and guidance to our incredible customers every day:

1.  Work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way.

2.  Help new and expecting parents navigate their child care options and discover affordable, quality home daycares right in their neighborhoods that they otherwise don't even know about!  You'll facilitate tours and check-in afterwards to make sure that everything went well.  You'll be the hero to every mom and dad that is confused and overwhelmed by the child care conundrum!  

3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

You might be a good fit if you: 

Love helping people: whether on the phone or in-person, you love talking to people. You’re naturally empathetic, quickly build rapport, and can easily explain intricate details and new concepts.

Bring high energy & a can-do attitude: others might describe you as having “infectious energy” and your colleagues and teammates just universally enjoy working with you.

Are exceptionally attentive to detail: you love a good checklist, and understand that details matter.

You’re a natural storyteller: You see the best in others and will help NeighborSchools partners craft a story that highlights their child care experience and resonates with parents.

You get the job done: You’re comfortable “figuring it out” and are excited by the opportunity to take on more and greater responsibility.

Benefits

  • Competitive salary & meaningful equity 
  • Medical, dental & vision
  • Mentorship & professional development opportunities 
  • Supportive management & teammates 
  • Choice of laptop and workstation 
  • Flexible time off

This is an entry-level job that comes with significant responsibility and will expose you to every aspect of early-stage startup.  NeighborSchools is a mission-driven startup with funding from top VCs.  If you're ready to work hard and make an impact, we want to hear from you.  

 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

2 blocks away from South Station, right on the Greenway.

An Insider's view of NeighborSchools

What does your typical day look like?

Our team starts the day by discussing any key decisions over morning coffee. We make a point of staying aligned on our work and listening to each other's feedback. Then, I'll focus my attention to a feature I'm working on, which recently has been focused on improving our payment processing platform. I usually push code to production every day!

Emmett

Sr Software Engineer

How does the company support your career growth?

There's loads of open & honest communication - tons of coaching. We're a start up with less than 10 employees so we rely on each other every day to overcome obstacles. It keeps everyone growing simultaneously.

Courtney

Partnership Manager

How do you make yourself accessible to the rest of the team?

We’re not the type of leaders who just say we want open communication... we build it into all we do. Weekly, company-wide kick-offs and retrospectives give us the opportunity to collectively share goals, key learnings, successes and failures. Team outings remind us we’re all quirky humans with lives outside of work and help us build camaraderie.

Bridget

Co-Founder & COO

What's the biggest problem your team is solving?

We're insanely passionate about building a better model for child care. It's a problem that effects everyone in America - not just those with kids, or those that work with young children, but everyone. We're talking about the next generation, and about creating a system that values caregivers and allows parents to go to work every day.

Brian

Co-Founder & CEO

What are NeighborSchools Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Professional Development Benefits
Lunch and learns
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