Customer Success Associate
Want to join a fun start-up that gives health and wellness business owners the tools they need to run successful boutique fitness studios?
Come join an exciting, fast-paced, mission-driven industry and team. At BrandBot, we value transparency, flexibility, working out, and helping our customers succeed.
We’re growing fast and looking for a go-getter who is passionate about health and wellness, understands tech, and can support and consult with our studios that help people live healthier lives. The Customer Success Associate should have a strong desire to help businesses succeed. We’re a startup, so this person should be okay with challenging the process and status quo, wearing many hats, and excited about a career in this industry.
What we are looking for:
BA Degree or equivalent related experience 1-2+ years supporting customers, ideally through a technology platform
Prior experience interacting with small business owners, with an understanding of their operations
Experience taking and consuming health and wellness activities
Strong communication skills and comfort level with content and writing emails
Prior experience finding and nurturing local influencers
Experience technology platforms to enhance program effectiveness
Passion for the wellness industry
What you will be up to:
Support health and wellness business owners.
Plan, organize, and manage ways to make these customers successful.
Increase customer satisfaction through support, consulting, and education.
Answer support tickets in a timely manner.
Have a sense of urgency to make customers successful on the platform.