Customer Service Representative, Billing
As the Customer Support Representative, Billing you will be working closely with the Technical Support, Sales, Professional Services, and Revenue teams to provide updates on customer statuses. You will work with several departments to create an incredible customer experience with collection of past due invoices and incoming billing inquiries. You will proactively work with your manager and clients to properly maintain invoicing.
Why this job is important:
This role requires you to work cross functionally to solve complex questions and support our customers on a daily basis. Billing Support is directly responsible for the collection efforts that drive Bullhorn's revenue targets while delivering an incredible customer experience.
As a Customer Support Representative, Billing a typical day might include:
Actively monitoring aging reports for past due customers and sending messaging when necessary
Daily collections calls to delinquent customers
Answering incoming billing related questions
Gathering the required information to help resolve any client inquiries efficiently
Extensively researching billing issues that are raised
Managing client expectations regarding estimated response time for issue resolution
Collaborating with team members to manage and escalate client inquiries
This job might be for you if:
You have loved every minute of your experience in customer service
You thrive on metrics driven goals and results
You are interested in joining the finance industry
Bonus points for:
Previous collections experience
Call center experience
Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in lunch and breakfast, and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
You might be a fit for Bullhorn if:
You are energetic and enjoy working in a fast-paced environment
You are confident and love sharing success with your team
You take ownership of your work and continuously strive for improvement