Responsibilities Include:

• Research, recruit and schedule customer visits primarily for product & engineering employees in Constant Contact and across Endurance brands
• Document customer feedback, insights, and requests and deliver to appropriate product teams in a variety of ways to advertise program & ensure engineers, developers and designers receive user insights
• Ensure customer questions are answered in a timely fashion; engage in customer relationship management as necessary and appropriate
• Create content to promote program that is accurate, high quality, and engaging
• Track CXO program participation throughout organization
• Develop and deliver programming to accommodate and encourage employee access to customers (such as work with customer nonprofits, customer panels, beta panel of users, etc)
• Educate external (and occasionally, internal) customers on new product offerings & features; provide tools and resources for customers to best understand and benefit from product
• Stay up to date with the latest products and features
• Collaborate with stakeholders across the organization to ensure teams fully participate in all CXO program offerings
• Be a champion for small business & nonprofit customers; always pushing for high quality user and customer experiences

Requirements:

• Bachelor’s degree from an accredited college or university or equivalent work experience
• Comfortable with SaaS product suite
• Familiarity with Google office products
• Exceptional attention to detail
• Experience in customer service, customer experience, or similar roles
• Excellent time management & organization
• Ability to work cross-functionally with all departments & teams locally and across the US
• Experience in employee engagement
• Top notch writing and communication skills
• Ability to juggle multiple projects with minimal supervision
• Amazing interpersonal skills, and unflagging excitement about the program