Customer Operations Specialist
Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.
We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 600 employees. We have been recently honored by multiple surveys as the Best Place to Work and one of the 10 fastest-growing private companies. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.
Monocl recently joined the Definitive Healthcare enterprise as well. It empowers life science professionals with the complete global expert solution designed to drive impactful outreach and strategic engagement
This is your chance to be a part of a journey where you can develop a product that will truly affect and transform the life science industry.
Our expansion has created the need for an energetic and motivated Customer Operations Specialist to join our Sales Operations Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading!
Your challenge:
As a Customer Operations Specialist with Definitive Healthcare, your mission will be to work closely with both the Customer Success and Account Executive teams to maintain and develop new processes surrounding customer engagement and renewal activities. As the Operations team develops the groundwork for the Customer Success and Account Management teams, your goals will include improving the efficacy and efficiency of these teams.
Here are some things you will tackle:
- Track and coordinate renewal activities and coordination between the Account Executive and Customer Success teams
- Support the Account Executives sales efforts by providing targeted research and intelligence that is pertinent to their client renewals
- Manage all client off-boarding activities including contracts, client surveys, data issues, updating access management and managing client CRM records
- Coordinate across Account Management and Customer Success personnel to create and manage a process documentation repository
- Produce monthly and quarterly reporting of Account Executive and Customer Success team results
- Coordinate cross-functional processes (with Product, Engineering, Support, Services, and Sales) to foster strong cross-departmental relationships
- Provide regular updates to management on progress of projects and initiatives, escalate to management when necessary
What you’ll need:
- BA or BS degree
- 2 – 3 years of operational, or related, experience
- Experience working effectively with all levels of management
- Ability to analyze a potential problem and in turn, develop and implement a solution for improvement
- Excellent time management skills
- Self-motivated “doer” that can independently problem solve to improve outcomes
- Ability to work in fast pace and high-growth environment with tight deadlines and shifting priorities, and be willing to “roll-up your sleeves” to drive organizational change
- Organized with excellent attention to detail
- Microsoft Office experience
- com experience preferred
- Energy, humor, compassion, and enthusiasm
Why we love Definitive, and why you will too!
- Industry leading products
- Work hard, and have fun doing it
- Incredibly fast growth means limitless opportunity
- Flexible and dynamic culture
- Work alongside some of the most talented and dedicated teammates
- Definitive Cares, our community service group, gives all of us a chance to give back
- Competitive benefits package including great healthcare benefits and a 401(k) match
What our Employees are saying about us on Glassdoor:
“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”
-Business Development Manager
“Great team. Amazing growth. Employees are treated very well.”
-Research Analyst
“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”
-Profile Analyst
If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!
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