Customer Experience Associate (Boston)

| Boston
Boston, USA
Circle is on a mission to make it possible for everyone, everywhere to create and share value. We're building a new kind of consumer finance. Unlike existing systems that are closed and proprietary, we use open internet standards and protocols, including the blockchain, to build our products. 

We've already made sending money around the world free and as easy as sending a text with Circle Pay. With Circle Trade, we're market makers for the top crypto currencies and offer OTC trading services. Now, we're expanding our offerings by building a cryptocurrency investment product ( to enable anyone to buy and sell cryptocurrencies like Bitcoin and Ethereum. 

What does that mean for the global economy? It's more open. More inclusive. And more empowering. 

We’re building a world class operations team to help us scale while providing the best possible customer experience. We are seeking a highly motivated and resourceful Customer Experience Associate who is dedicated to providing the highest level of support in each customer interaction. The CX Associate will use their proximity to customer issues to propose solutions that will continually improve the customer experience while working to optimize and scale team processes and policies.

What you'll work on

  • Navigate customer accounts, research and review policies and communicate effective solutions via email, phone, Twitter and chat using a CRM tool
  • Be the first point of contact to handle and resolve customer inquiries
  • Escalate inquiries when necessary
  • Analyze trends in customer issues and suggest improvements to processes, policies, and product
  • Help scale the team by capitalizing on opportunities for increased effectiveness and efficiency
  • Provide language translations for teams across the company
  • Although this is definitely not your usual 9-5 job, you must be available for a regular schedule of 40 hours a week. Shifts may include weekend and holiday coverage - our customers always come first after all!

What you'll bring to Circle

  • Ability to empathize with and prioritize customer needs
  • Exude patience and confidence with each customer
  • Creative problem-solver and a collaborative team member
  • Strong team spirit with a passion and drive to deliver the best possible experience to customers
  • Ability to communicate clearly and concisely with both customers and the Circle Team
  • Ability to troubleshoot and discover solutions quickly and effectively
  • Ownership - commitment to ensuring an outstanding customer experience
  • Strong organizational, written, and verbal communication skills
  • Be open to change - learn quickly in an environment that constantly changes
  • Burning desire to help scale a revolutionary company in a revolutionary space
  • Bonus points for fluency in multiple languages


  • Previous experience in solving customer inquiries
  • An early adopter and the ability to pick up new technology quickly
  • Understanding of world markets, economics, or finance
  • BA/BS degree from a leading academic institution

Circle was founded in 2013 by internet entrepreneurs Jeremy Allaire and Sean Neville and we're backed by $140 million from investors including Jim Breyer (Facebook), Goldman Sachs, IDG Capital (Baidu, Tencent), General Catalyst (AirBnB, Snapchat) and Accel Partners. Check us out at and download Circle Pay for iOS and Android today!

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases


99 High Street, Suite 1701, Boston, MA 02110
99 High Street, Suite 1701, Boston, MA 02110

Insider's spotlight

What’s the vibe like in the office?

We have a team-oriented, open concept, collaborative office. I love working with people who are incredibly passionate about what they do.

Rachel Maltz

Office Experience Coordinator

How do you collaborate with other teams in the company?

If I can, I walk over to them, but I typically message them on Slack about an idea or contextualized piece of customer feedback. With that info, we can better understand how to enhance overall customer experience and how we can improve it.

George Famutimi

Customer Experience Specialist

How has your career grown since starting at the company?

Coming to Circle from a law firm was a huge change for me, but I’ve learned so much in just a few months. From learning about cryptocurrency to employment law to stock options, I love that I get to work on something new every day. I’m excited to continue working for a company that gives me an opportunity to learn something new every day.

Karla Martinez


Circle has been an ideal place for to gain technical knowledge from pros with deep expertise in their fields. Working alongside seasoned engineers and data scientists, a younger professional can learn the ins-and-outs of complex frameworks that would take years to master elsewhere. Circle has taken my technical skills to the next level.

Jon Geenty


Perks of working here

401(K) Matching
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental Benefits
Flex Work Hours
Health Benefits
Generous Parental Leave
Recreational Clubs
Remote Work Program
Some Meals Provided
Stocked Kitchen
Unlimited Vacation
Vision Benefits
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