Customer Excellence Transformation & Change Specialist, Transformation Office

As a Customer Excellence Transformation & Change Specialist in the Transformation Office, you will be working closely with stakeholders across the Customer Excellence organization to drive transformation and change management best practices. You will be a member of a centralized delivery team that brings strategy to life and helps grow the business by supporting projects around people, processes, and technology. This role will partner with cross-functional teams and drive alignment across all levels of leadership. 

The Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Sr. Manager, Customer Excellence Transformation Office, within the Customer Excellence PMO

You Will:

• Partner with leaders to plan, lead and execute strategic change management in the Customer Excellence Organization
• Be an advocate of change, and have strong relationship management skills 
• Work with the Senior Manager, Customer Excellence Transformation Office to facilitate change management forums and trainings across the organization 
• Identify change risks and escalate them to appropriate responsible parties 
• Manage the CE Transformation Roadmap and own quarterly and annual Transformation Office planning to reconcile ad-hoc transformation projects
• Manage updates to the Transformation Office playbook, toolkits, processes, and centralized team project logs
• Manage the Customer Excellence PMO and Organization Procurement Process
• Project manage Tier 0 projects
• Perform other duties as assigned

You Have:

• 3+ years of experience managing or coordinating small, medium, large projects 
• 2+ years of experience managing  organizational change projects
• Experience and knowledge of project management principles and methodologies (Waterfall & Agile)
• Experience in Change Management methodologies 
• Ability to influence and build a meaningful relationship 
• Experience communicating and presenting to a variety of audiences from project team members to executive stakeholders
• Motivated by an entrepreneurial mindset and comfortable with ambiguity

Perks & Benefits:

• 100% employer-paid medical, dental, and vision coverage for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role-specific)

About Smartsheet

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!