Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

AS A MEMBER OF THE CUSTOMER ENGAGEMENT TEAM YOU WILL:

• Build long-term relationships with distributors at our lead-generation based clients and help to advocate Dispatch’s new technology products.
• Help the distributors understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business.
• Become a trusted source of industry best practices and creative product solutions, and help inform and develop that content.
• Take a proactive approach of offering advice and insights so that territory managers love Dispatch and are empowered to enable the companies within their territory/region.
• Keep your ear to the ground about new developments and goals at the client level and know how to insert Dispatch’s expertise as needed.
• Work closely with Dispatch’s product and support teams, so you can catch problems before they happen.
• Meet regularly with territory managers in order to understand their pain points, and where Dispatch can help them succeed.
• Have fun building long-lasting relationships and driving adoption of Dispatch’s core software products and services.

SKILLS WE SEEK:

• 2+ years of experience in a client-facing role within a rapidly growing company.
• Proven experience teaching non-technical people to use and understand technology or tools.
• Experience with Excel
• Willing to travel at least 25%

WITHIN ONE MONTH, YOU’LL:

• Attend Dispatch's New Hire Orientation
• Attend Dispatch’s Sales Bootcamp where you will learn go-to-market messaging, key differentiators, and segment-specific value propositions
• Meet with current members of the Enterprise Sales Executive team individually to understand what’s working, what’s not, and gather learnings to implement into your role
• Gain a strong understanding of the Service Industry space and the business challenges Dispatch solves; become a product expert on Dispatch Solutions
• Start developing a sales strategy with your Manager’s support

WITHIN THREE MONTHS, YOU’LL:

• Have a strong understanding of the business, and begin teaching us a thing or two we don’t know
• Consider yourself a product expert in Dispatch’s solutions
• Own your numbers - consistently achieve your goals on activity metrics and conversations within your account list
• Become a Dispatch product expert

WITHIN SIX MONTHS, YOU’LL:

• Continue to own your numbers - consistently achieve your goals on activity metrics and conversations within your account list
• Attend in-person customer meetings

WITHIN TWELVE MONTHS, YOU’LL:

• Consistently exceed your new business targets and continue your track record of closing opportunities and exceeding quotas
• Establish skills for managing external relationships focused on achieving internal company goals.

BENEFITS & PERKS

• Unlimited Paid Time Off (PTO)
• Comprehensive Insurance Coverage
• Learning and Development Reimbursement
• DispatchFit Gym/Fitness Program Reimbursement
• Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best. 

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.