What’s it like to work at iZotope? 

We’re the leaders in intelligent audio production and you’ll see that all iZotopians have a passion for what we do. Our company, our market and our customers are growing fast. This means all iZotope employees are engaged in interesting and challenging work. We have the opportunity to try new and different things and lots of room for career enrichment. We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. iZotope combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Plus, it’s really cool to work for a company in the music and film industry! 

iZotope is looking for enthusiastic individuals to join our customer care team. As a customer care agent you will provide friendly engaging support to customers using our software and hardware products.

Responsibilities Include

• Troubleshooting issues with iZotope Software and hardware via E-mail Phone and Chat
• Reproduced and escalating customer-reported bugs
• Communicating as a liaison between our customers and the QA & development team
• Researching and contributing new articles for our online knowledge base
• Setting up and working the iZotope booth at trade shows (less than 5% travel)

Requirements of this Role

• Experience with desktop troubleshooting in both the Mac and Windows operating systems
• Ability to handle difficult customer situations with empathy and professionalism
• Experience Troubleshooting on ios and android devices
• Knowledge of Wifi Networking and troubleshooting
• Familiarity with troubleshooting issues with hardware products
• Experience with audio processing in recording, production, sound design, and post production
• Ability to manage multiple projects simultaneously within deadlines
• Experience working in a technical support environment
• Excellent written and verbal communication skills

To be successful as a Customer Care Team Member at iZotope:

• Members of the Customer Care team at iZotope come from a diverse array of backgrounds and areas of expertise that combine to create a unique and highly effective team. The following qualities are shared by all team members.
• Positive attitude
• Strong discipline and work ethic
• Team focused mentality
• Unfailing integrity
• Curious about technology
• Passionate about helping others
• Relentless problem solvers
• Careful attention to detail

iZotope is an Equal Opportunity and Affirmative Action employer and will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.