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Conversational Chat Agent (Advisory Support Analyst)

| Greater Boston Area
Are you looking to break into a career in the tech industry? At LogicManager, customer experience is one of our top priorities, and our Advisory Team plays a primary role in ensuring an organization’s success. At LogicManager our Conversational Consulting Chat Agent role is not your traditional help desk but rather a feeder to solve important customer challenges in a consulting role.
We are seeking candidates to help support our customers through online chat. Agents will be responsible for managing and effectively answering chat requests, suggesting improvements to the overall process and contributing content to our online help center. In this innovative role, you must have the ability to communicate effectively and think critically to support our customers’ internal risk management programs. This entry-level role is a rotational program exposing you to challenges across all enterprise roles and across all industries providing you a direct path for promotion to a coveted consultative advisory role at LogicManager working directly as a trusted adviser to our customers.
About LogicManager
LogicManager is a rapidly growing Boston-based technology company. We’re pre-IPO, profitable, and place a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders and Great Places to Work certified for our company culture. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.

What you'll be doing on our team

  • Support our customers to effectively resolve questions and issues through chat
  • Answer how-to questions and help customers find the necessary resources
  • Agents will gain exposure to corporations of all sizes, job functions, and industries
  • Consult with customers to adopt best-practices and gain business value
  • Contribute and implement process improvements to chat support
  • Contribute to content for our online help center
  • Collaborate across multiple functions to learn new skills and share information
  • Provide feedback to product development
  • Actively participate in promoting company culture

About you and what skills you’ll need

  • 0-3 years of experience
  • Strong communication skills and ability to collaborate cross-functionally
  • Strong analytical and problem-solving skills
  • Strong reading comprehension and critical reasoning
  • Bachelor’s degree with a GPA of 3.2 or higher
  • Proficiency in Excel and other MS Office software

More about LogicManager

  • Award-Winning Culture: We’re named Best Place to Work / certified as a Great Place to Work® every year since 2016.
  • Industry Leading Customer Satisfaction: We sustain NPS scores in the 50s and customer ratings and leadership recognition by Forrester and Gartner
  • Collaborative Offices: We have a modern, open floor layout designed for cross functional collaboration and employee growth. We also have conference rooms for brainstorming sessions and team meetings
  • Downtown Location: We are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station
  • Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, company stock options, paid vacation, community service days, and more. We also celebrate our successes with frequent company-sponsored lunches, happy hours, events, and other perks
  • Leadership with a Vision: We are profitable, rapidly growing and control our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe Creative CloudDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotLead Gen

Location

Overlooking Boston Harbor, LogicManager is located in Boston's Seaport Innovation District, within easy walking distance of public transportation.

An Insider's view of LogicManager

What’s the vibe like in the office?

I will always remember the first Lawn Party I attended. It was a fun event, and also showed me just how inclusive and welcoming everyone at LogicManager is. That is one thing that became obvious to me right away: the people here respect and value each other no matter who you are, what team you’re on, or how long you’ve worked at the company.

Hanna

Quality Assurance and Support Analyst

What does your typical day look like?

Some days I’ll be reviewing design specifications for our new front end, which is a really interesting and unique process that involves nearly every department. Research has also become part of my daily routine. This includes discovering what new frameworks and applications are out there to help solve problems, streamline, and make life easier.

Kevin

Software Developer

What does career growth look like on your team?

At such a high-growth company, there are many opportunities available to all employees. Team members are encouraged to be proactive in taking ownership of these ideas, and suggesting new projects that enable our goals. We encourages employees to identify when and where improvements can be made, in addition to taking action to implement them.

Mike

VP of Software Development

What are LogicManager Perks + Benefits

Culture
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
LogicManager offers employees the option to enroll in short-term disability. Additionally, all full-time employees receive long-term disability which is fully paid for by the company.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
LogicManager's vacation policy includes 3 weeks paid time off.
Paid Holidays
Paid Sick Days
LogicManager wants to create and safe and healthy workplace. When you're really sick, the fastest way to get better is to rest, and it's also best to not get everyone else in the office sick!
Perks & Discounts
Casual Dress
Our casual dress code allows you to wear what is comfortable for you -- and not just on Friday!
Commuter Benefits
LogicManager offers pre-tax commuter benefits for public transportation and parking.
Company Outings
LogicManager partakes in First Thursday socials, holiday events, and our annual Lawn Party that brings the entire company together for an Olympic-style team events with BBQ & brews in the sun!
Some Meals Provided
LogicManager's favorite tradition is our bi-weekly "Pizza Friday" (though not always pizza!) lunches where we encourage everyone to step away from their desk and enjoy a catered lunch with the team.
Happy Hours
Professional Development Benefits
Tuition Reimbursement
LogicManager supports employees who wish to continue their education to secure increased responsibility & growth. LogicManager offers tuition & skill certification up to $5,250 per year.
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