The Opportunity:
Client Technology is a team of client-facing technologists focused on helping athenahealth’s clients choose, implement, and maintain secure and reliable technologies that deliver optimal cloud application experiences. The team is comprised of two segments:

• Client Technology Account Management: proactively prevent client-side technology issues from occurring and provide air traffic control when client-side technology issues do occur
• Client Technology Onboarding: lead the technology components of athenaNet implementations

Position Summary:
As a Client Technology Liaison, you will provide trusted technology guidance to assigned post-live clients. Your responsibilities will include working with assigned clients to proactively prevent client-side technology issues from occurring, quarterbacking client-side technology issues when they do occur, building lasting relationships with client-side technologists, and socializing client-centric technology findings with athenahealth’s leadership.
Responsibilities may include, but are not limited to:50% Coordinate Client Technology Issues [Primary Function]

• Quarterback technology issues that impact athenaNet’s usability for assigned clients
• Develop paths to resolution for assigned clients’ technology issues
• Provide status updates on assigned clients’ technology issues through resolution
• Maintain real-time technology issue coordination dashboards for assigned clients
• Collaborate with colleagues to drive resolution on cross-client technology issues

25% Prevent Client Technology Issues

• Build lasting relationships with client-side technology stakeholders
• Conduct quarterly technology reviews with assigned clients’ technologists
• Prepare content for quarterly “Voice of the Customer” meetings with athenahealth’s Platform leaders
• Coordinate technology consultations for assigned clients

25% Improve athenaNet’s Performance

• Conduct deep-dive athenaNet system performance analyses for all clients
• Identify opportunities to proactively improve athenaNet’s system performance

Education, Experience, & Skills Required:
Required:

• Bachelor’s degree or equivalent experience
• Strong problem solving, analytical, and quantitative skills
• Strong communication and business writing skills
• Understanding of computer hardware, desktop environments, computer networking, information systems, information security, and compliance

Preferred:

• Experience working in a client-facing role
• Experience working with cross-functional teams to achieve common goals
• Understanding of Healthcare Information Technology (HIT)
• Understanding of athena’s products, services, and partners
• Excellent interpersonal skills

Behaviors & Abilities Required:

• Passionate about building lasting relationships with clients
• Desire to work collaboratively with internal stakeholders and clients
• Ability to analyze and present data in a clear, compelling manner
• Ability to prioritize and multi-task in a fast paced environment
• Ability to respond punctually and succinctly to stakeholders
• Ability to work both independently and as part of a cross-functional team

General:
Ability to travel up to 20% of the time. Travel includes, but is not limited to, client site visits, conferences, trainings, trade shows, and team events.

The Opportunity:
Client Technology is a team of client-facing technologists focused on helping athenahealth’s clients choose, implement, and maintain secure and reliable technologies that deliver optimal cloud application experiences. The team is comprised of two segments:

• Client Technology Account Management: proactively prevent client-side technology issues from occurring and provide air traffic control when client-side technology issues do occur
• Client Technology Onboarding: lead the technology components of athenaNet implementations

Position Summary:
As a Client Technology Liaison, you will provide trusted technology guidance to assigned post-live clients. Your responsibilities will include working with assigned clients to proactively prevent client-side technology issues from occurring, quarterbacking client-side technology issues when they do occur, building lasting relationships with client-side technologists, and socializing client-centric technology findings with athenahealth’s leadership.
Responsibilities may include, but are not limited to:50% Coordinate Client Technology Issues [Primary Function]

• Quarterback technology issues that impact athenaNet’s usability for assigned clients
• Develop paths to resolution for assigned clients’ technology issues
• Provide status updates on assigned clients’ technology issues through resolution
• Maintain real-time technology issue coordination dashboards for assigned clients
• Collaborate with colleagues to drive resolution on cross-client technology issues

25% Prevent Client Technology Issues

• Build lasting relationships with client-side technology stakeholders
• Conduct quarterly technology reviews with assigned clients’ technologists
• Prepare content for quarterly “Voice of the Customer” meetings with athenahealth’s Platform leaders
• Coordinate technology consultations for assigned clients

25% Improve athenaNet’s Performance

• Conduct deep-dive athenaNet system performance analyses for all clients
• Identify opportunities to proactively improve athenaNet’s system performance

Education, Experience, & Skills Required:
Required:

• Bachelor’s degree or equivalent experience
• Strong problem solving, analytical, and quantitative skills
• Strong communication and business writing skills
• Understanding of computer hardware, desktop environments, computer networking, information systems, information security, and compliance

Preferred:

• Experience working in a client-facing role
• Experience working with cross-functional teams to achieve common goals
• Understanding of Healthcare Information Technology (HIT)
• Understanding of athena’s products, services, and partners
• Excellent interpersonal skills

Behaviors & Abilities Required:

• Passionate about building lasting relationships with clients
• Desire to work collaboratively with internal stakeholders and clients
• Ability to analyze and present data in a clear, compelling manner
• Ability to prioritize and multi-task in a fast paced environment
• Ability to respond punctually and succinctly to stakeholders
• Ability to work both independently and as part of a cross-functional team

General:
Ability to travel up to 20% of the time. Travel includes, but is not limited to, client site visits, conferences, trainings, trade shows, and team events.