Client Support Analyst at Bullhorn

| Greater Boston Area
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The Client Support Analyst (CSA) provides support for basic incident resolution and requests made to the support desk.  They are the first point of contact for the client and are responsible for the initial assessment, triage, research, and resolution of basic incidents and requests.  The CSA manages the long term relationship with the Client Management Team, Client Project Team and Client System Administrator. They understand their client(s) specific workflows, requirements, business needs, erecruit customizations and integrations.

 

Why this job is important: 

The CSA creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. You are the first point-of-contact between erecruit and their clients ensuring that they receive quality service support.

 

As a Client Support Analyst, a typical day might include:

  • Addressing and resolving basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate erecruit resources to resolve incidents that are beyond the scope of their ability or responsibility

  • Taking ownership and full responsibility for critical issues submitted by the client, ensures that incidents are resolved in a timely manner, and that proper communication is deployed to all involved parties

  • Partnering with the development, release management and professional services teams to manage customer inquiries and escalate through the proper channels, when appropriate

  • Facilitating meetings with clients to gather more information, investigate an issue, or train an end user 

  • Providing after hours and on-call support as needed including managing the after hours critical hotline support during designated times

 

This job might be for you if:

  • You are able to multitask in a fast paced environment

  • You have strong analytical skills, problem-solving and organizational skills

  • You have strong attention to detail

  • You have excellent communication and interpersonal skills; demonstrates and employs active listening skills

  • You are comfortable raising your hand to ask your colleagues for help

 

Bonus points for:

  • Familiar with Microsoft Word, Excel, Outlook and Sharepoint

  • Ability to empathize with customers and convey confidence

 

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in lunch and breakfast, and "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

 

You might be a fit for Bullhorn if:

  • You are confident and love sharing success with your team

  • You are energetic and enjoy working in a fast-paced environment

  • You take ownership of your work and continuously strive for improvement

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypescriptLanguages
    • LuceneLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • TomcatFrameworks
    • GitFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • SolrDatabases

Location

Bullhorn's HQ is located in the Financial District in downtown Boston near South Station and within walking distance to a variety of lunch hot spots.

What are Bullhorn Perks + Benefits

Bullhorn Benefits Overview

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in meals and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.

Culture
Volunteer in local community
Bullhorn Cares is employee-led and organizes regular volunteering and fundraising events, both company-wide and local, to give back to our communities. We also offer 1 volunteer day per quarter.
Partners with Nonprofits
Bullhorn partners with Career Collaborative to close the opportunity gap and Pledge 1% to offer a portion of our success to our local communities.
Friends outside of work
Eat lunch together
Intracompany committees
Allies | To acknowledge, educate, and celebrate diversity in culture, race, gender, and sexual orientation; Herd | For women and allies to share ideas and brainstorm solutions in a judgement free zon
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
With an emphasis on diversity in our recruitment and team-building efforts, Bullhorn is proud to support leaders from all cultures, races, genders, sexual orientations, and backgrounds.
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bullhorn employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $2,500 weekly maximum payout.
Dental Benefits
Our dental benefits plan covers 80% of expenses after deductible.
Vision Benefits
Our vision benefits plan includes a $20 co-pay for annual eye exams with $0 co-pay for glasses and contact lenses.
Health Insurance Benefits
Our best-in-class health insurance policy through BBA (a Blue Cross Blue Shield company) covers up to $4,000 of out of pocket expenses.
Life Insurance
Life insurance is equal to 5 times an employee's annual salary up to $500,000.
Wellness Programs
Onsite Gym
Team workouts
Bullhorn's team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Bullhorn will match 50% of employee contributions to their 401k plans up to 6% of all eligible earnings.
Performance Bonus
Match charitable contributions
Bullhorn partners with Pledge 1% to offer a portion of our success back to our local communities.
Child Care & Parental Leave Benefits
Child Care Benefits
Bullhorn offers an Employee Assistance Program that includes child care and elder care referrals. Child care could be covered through your FSA with Bullhorn.
Generous Parental Leave
Bullhorn provides up to 4 months of parental leave for the primary caretaker and 2 weeks of parental leave for the secondary caretaker of new infants.
Flexible Work Schedule
Flexible schedules for Bullhorn employees are at the discretion of each employee's manager.
Remote Work Program
Our remote work program includes work from home or remotely on occasion as needed.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Bullhorn hosts Bring Your Kid to Work Day each year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Bullhorn has an unlimited vacation policy for all employees globally.
Paid Volunteer Time
Our employees receive 1 day per quarter of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Bullhorn offers commuter benefits as an FSA, with a contribution of up to $260 per month.
Company Outings
Bullhorn hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
Game Room
Bullhorn has a Jam Room for musicians to use at any time.
Stocked Kitchen
Bullhorn has a fully stocked kitchen including coffee, tea, fruit and cereal
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
Happy Hours
Happy hours are hosted once per month on "First Thursday."
Parking
We offer employees a parking subsidy through an FSA
Recreational Clubs
We encourage Bullhorn employees to form recreational clubs.
Fitness Subsidies
Fitness subsidies are available through the health insurance plan.
Professional Development Benefits
Job Training & Conferences
Bullhorn offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Bullhorn hosts regular lunch and learn meetings.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bullhorn's benefits start on Day 1 of your employment. There is no vesting period for medical, dental, vision, 401k, or other benefits. We also offer a paid employee referral program, relaxed environment with casual dress, and internal promotions/moves.

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