Client Success Director, Healthcare
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Client Success Director (CSD) is an engaged problem solver who is bright, motivated, and hardworking. You create an amazing client experience while executing on our growth strategy and driving the full, never to end, life cycle of our client relationships.
As the primary contact for strategic customers, you are responsible for the status and strategy of each client and partner. To do so, the CSD is expected to develop, update, and execute account plans which maximize value and revenue through the successful adoption and operation of Flywire solutions. You will also oversee the satisfactory resolution to all customer escalations by delivering superb service, communication, and coordinating efforts across multiple internal and external stakeholders. In an effort to promote business growth and differentiate against Flywire’s competition, the CSD must also identify and realize new up-sell opportunities resulting in incremental revenue gain, new product deployments, and value-add to our customers.
The Opportunity:
Welcome new clients, build relationships, and quickly become their trusted advisor.
As a Flywire Health product expert - you will contribute problem solving during implementation and ongoing support.
Define, track, and communicate success metrics.
Capture and share client enhancement requests. Understand the underlying need of the request from a business perspective – what problem are they trying to solve.
Oversee projects related to expanded features, changes, and/or enhancements.
Share product roadmaps, new features, release notes, and actionable strategies
Retain our clients and expand our footprint through up-sell, expansions, and other value-producing, revenue-generating strategic moves.
Qualifications
Here’s What We’re Looking For:
Bachelor’s Degree in Business, Finance, or Communications
8+ years of healthcare and client facing experience. Revenue cycle, sales, fintech, and consulting experience are more than a plus.
Excellent written and verbal communication skills. You connect with people – they connect with you!
Outstanding presentation skills: ability to engage all levels including front line staff through senior executives
Strong attention to detail, time management, and organizational skills.
Excellent interpersonal, analytical, and planning skills.
Ability to travel up to 30% of the time (pending Covid-19 guidelines)
Technologies We Use:
Google Suite
Salesforce
Looker and Tableau
We Offer:
Competitive compensation, including stock options
Work with brilliant people that will keep you on your toes
Professional & Personal growth opportunities
Partnerships on a global scale (we have been collaborating virtually for years!)
Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off and FlyBetter Days to support any cause you believe in
Wellbeing Programs
Our Hiring Process:
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (it is not that bad!). Your TA Partner will walk you through the steps and be your “go-to” person for any questions.
Additional Information
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire participates in E-Verify for all U.S. employees.