Client Director, Telecommunications

| Greater Boston Area
Cogito instantly analyzes hundreds of conversational behaviors to provide live guidance combined with a real-time measure of customer experience. As we continue to build business, we’re hiring Client Directors into both our Strategic Accounts and Enterprise Sales teams. This Client Director role is responsible for growing our top line by selling software to the largest companies within Telecommunications. Successful candidates will have experience selling multi-million dollar enterprise business applications to both new and existing customers and will be responsible for extending Cogito’s position in assigned accounts, providing strategic vision, tactical execution and leadership necessary to drive business growth, increase adoption and market share.
The position requires frequent travel, substantial direct contact with senior management and executives within assigned accounts, and the ability to build and leverage strong interpersonal business relations within Cogito and the customer organizations. Additionally, individuals in this role will be responsible for qualifying new leads and building strategic account plans.

Responsibilities:

  • Prospect and develop opportunities with key stakeholders to envision, develop and implement the Cogito software solution
  • Articulate the strength and value proposition of Cogito, positioning our solution as a long-term supplier and business partner to advance the mission of the account
  • Develop and maintain a pipeline of opportunities for business growthUtilize experience in consultative sales to help clients leverage Cogito to achieve their business goals
  • Develop and deploy strategic account plans for customers that clearly delineate business goals and growth strategies for each
  • Develop and maintain detailed working knowledge of accounts within portfolio, key business drivers, key business stakeholder’s business models and the competitive landscape
  • Understand the customer’s decision-making processes and constraints – time, budget, relationships, etc
  • Execute the buyer’s journey for all opportunitiesLeverage cross-divisional resources to define and execute on the account strategy
  • Work cross-departmentally throughout Cogito to position opportunities for maximum business and operational success – marketing, product and services
  • Work collaboratively with internal technology and behavioral science teams to improve processes and ensure customers understand our value proposition and how they can succeed with Cogito
  • Build market awareness and recognition for Cogito, successfully positioning Cogito strategy, vision and market leadership with key business executives across portfolios
  • Demonstrate a thoughtful understanding of insightful industry knowledge within Telecommunications

Requirements:

  • Must have 8+ years of successful experience in multi-million dollar sales campaigns
  • Must have enterprise business application sales in a “new category” for early adopter market
  • Must be comfortable presenting to and working with the most senior business executives across customer service and operations
  • Must be able to provide subject matter expertise to key stakeholders within Telecommunications
  • Experience in managing the sales cycle including prospecting, proposing, and closing
  • Experience building strong partnerships and advocacy with customers
  • Strong track record of meeting and exceeding sales goals

Skills:

  • Coachable and intellectually curious
  • Team player who knows how to work across the organization
  • Persistent salesperson with a sense of urgency
  • Excellent presentation, white-boarding, and negotiation skills including good listening, probing, and qualification abilities
  • Experience executing insight selling methodologies
  • Strategic thinking with a global orientation, strong problem-solving and analytical skills, and the ability to execute in complex situations at the tactical level
  • Strong written and verbal communication and presentation skills; ability to gain the respect of and influence management, board members, customers, and colleagues at all levels
  • Understanding of the dynamics of high-growth companies, the ability to work effectively in a demanding, challenging and rapidly changing environment

Benefits
• Your choice of comprehensive benefits for you and your family’s health, dental, vision, disability, and life insurance
• Frequent catered lunch and live product demos
• 401(k) retirement plan options
• Ongoing professional development and cross-training
• 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriot’s Day is a holiday)
• 2 "Be Gentle" personal days
• Company paid parental leave upon hire
• Competitive pay, stock options, and annual bonus eligibility
• Casual dress and fun office atmosphere
• Pre-tax commuter benefits
• Stocked groceries in the kitchen
• Office location in the heart of Boston with convenience to the MBTA lines
Equal Opportunity Employer
Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
Authorization to Work
Applicants for employment in the US must be authorized to work in the US.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases

Location

Located in the heart of the financial district above High Street place in a building with great amenities including a roofdeck.

An Insider's view of Cogito

How would you describe the company’s work-life balance?

We provide 20 days of PTO, 5 sick days, 2 floating holidays, and 2 personal days in addition to 11 paid holidays. We truly want our employees to strike a work/life balance. We also provide flexible schedules and different work from home options.

Derek

Talent Manager

What does your typical day look like?

I begin the day with some team meetings. In the middle of the day, I spend as much time as I can at my desk coding and discussing technical stuff (that’s the technical term) with colleagues or video chat meetings. Later in the day, I might present at or attend architectural meetings to more broadly discuss concepts related to the work I’m doing.

Jimmy

Sr. Software Engineer

What are some things you learned at the company?

I enjoy a lot of things including that I am always learning, there are so many intelligent people here from different backgrounds that are fascinating to me. There is a deep sense of collaboration across different functional areas. I work with engineers, product, and behavioral science connect the dots to which brings Cogito to life.

Daniella

Program Manager

How do your team's ideas influence the company's direction?

By driving growth for Cogito – In marketing we are doing that in a number of different ways. We make the Cogito brand recognizable and synonymous with technology. We publicly celebrate the success of our customers, and generate demand through campaigns and programs. Additionally, we enable sales with tools and content that drive interest.

Steve

VP of Marketing

What’s the vibe like in the office?

Collaborative, in the sense that it is an open space, you can stand up and talk to the person in front of you, you can look to your lef or right and talk to your team members. When you are working on projects you have to at least work with one or two people from another department and so you just get another perspective on things.

Jasmine

Customer Support Associate

What are Cogito Perks + Benefits

Cogito Benefits Overview

We provide generous PTO in additional to a collaborative office environment. We have weekly happy hours, monthly town halls and an accessible leadership team.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Pool Table, Foosball.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Recreational Clubs
Professional Development Benefits
Cross functional training encouraged

Additional Perks + Benefits

We build software around emotional intelligence and are doing the same with our culture. We provide flexible schedules and work from home policies to accommodate our employees.

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