Client Development Manager (Account Executive)

| Greater Boston Area

Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Responsibilities

  • Act as the subject matter expert in the features, benefits and application of Smartsheet’s products
  • Develop in-depth knowledge of Smartsheet’s products and services, their functionality and applications in customer learning and development initiatives
  • Provide proactive support to customers and prospects
  • Maintain accurate and up-to-date records
  • Achieve by meeting or exceeding sales support quotas by qualifying prospects
  • Conduct needs assessment calls with specific prospects
  • Schedule online product demonstrations
  • Ensure Smartsheet’s success in the retention and growth of account revenue
  • Responsible for customer success in maximizing the value of Smartsheet solutions
  • Consult with clients in defining collaboration goals, success criteria and program strategy, in order to ensure the customer perception of value that leads to sales renewal and expansion
  • Meet and exceed quotas utilizing a formal understanding of Solution/Consultative Selling
  • Partner and grow client relationships
  • Collaborate, develop and strategize account plans with members of other Smartsheet teams

Requirements

  • 3-5 years of proven sales track record
  • Experience in managing customer relationships and maintaining relationships in a B2B environment
  • Sales experience in a technology oriented field
  • Must understand and know how to leverage each stage in the sales cycle to advance the sale
  • Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal
  • Excellent ability in analyzing the opportunity for cross-sell and up-sell potential within existing books of business
  • Proven ability to prospect and manage a designated territory to maximize revenue growth
  • Effectively develops networks and builds alliances with key individuals or groups. Manages competition between individuals or groups to eliminate barriers to building partnerships.
  • Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Stays with a problem/line of thinking until a solution is reached or no longer reasonably attainable.
  • Excellent written / verbal communication skills to interact internally and externally with senior level corporate management
  • Knowledge of CRM software packages and proficiency in Microsoft Office products
  • Passion for working with emerging technologies and an ability to understand new technical concepts
  • Bachelor’s degree or the equivalent combination of other post-secondary education
  • German or French proficiency a plus

About Smartsheet

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.



Culture:

Smartsheet is a place where people love what they do and are empowered to do their best work everyday. We support one another and achieve our goals as a team, not as individuals. Each person, at every level, gets to have an impact.

 

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SmartsheetManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Culture
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
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