Billing Support Specialist - #377
Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 25% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office employees enjoy a casual, collaborative environment with weekly catered-in lunch and breakfast, and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
Bullhorn is looking for a Billing Support Specialist to join our Finance team.
Why this job is important:
As the Billing Support Specialist you will be working closely with the Technical Support, Sales, Professional Services, and Revenue teams to provide updates on customer statuses. You will work with several departments to create an incredible customer experience with collection of past due invoices and incoming billing inquiries. You will proactively work with your manager and clients to properly maintain invoicing.
This role requires you to work cross functionally to solve complex questions and support our customers on a daily basis. Billing Support is directly responsible for the collection efforts that drive Bullhorn's revenue targets while delivering an incredible customer experience.
A typical day might include:
-Actively monitoring aging reports for past due customers and sending messaging when necessary-Daily collections calls to delinquent customers
-Answering incoming billing related questions
-Gathering the required information to help resolve any client inquiries efficiently
-Extensively researching billing issues that are raised
-Managing client expectations regarding estimated response time for issue resolution
-Collaborating with team members to manage and escalate client inquiries
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service - You go beneath the surface to solve problems.
- Energy - You build up your teammates and leave people positively charged.
- Ownership - You take action and own up to your mistakes.
- Speed & Agility - You go around obstacles and demonstrate urgency.
- Being Human - You consider other people's perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.