Associate Support Engineer at Acquia

| Remote
Sorry, this job was removed at 7:00 a.m. (EST) on Thursday, October 14, 2021
Find out who's hiring in Boston.
See all Operations jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named one of North America’s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

What do we do...

  • Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
  • Use advanced problem-solving methodology to resolve sophisticated challenges in real time across a number of technical domains.
  • Collaborate across our Global Support organisation (5 offices) and other internal teams to provide the best possible outcomes to meet client needs.
  • Use our experience to build state of the art support tools and develop/improve processes toward driving ticket deflection
Requirements:
  • Unparalleled passion for assisting customers by addressing their business/technical challenges
  • Passion for the web, open-source, and for helping others with at least  years of relevant experience.
  • Evidence of a curious mind
  • Ready to challenge status quo
  • Experience in site development and/or PHP development and demonstrable Drupal 7/8 skills a plus.
  • An understanding of the LAMP stack and comfort using the command line / bash.
  • Strong written and verbal communications skills.
  • Bachelor's degree preferred.

Why Acquia Support?

  • A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.
  • We're not a call centre. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.
  • When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.
Other Skills and Abilities:
  • Demonstrates a clear sense of their role, responsibilities, and purpose within a globally inclusive working team.
  • Adopts a team approach, acknowledging and appreciating efforts, contributions, and compromises. Recognises the common purpose of the team and respects team decisions.
  • Demonstrates integrity by aligning Acquia's values with behaviours.
  • Demonstrates that they are more concerned with doing the right thing than being right. Acts courageously and does the right thing, even when it's hard to do.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Acquia offers various trainings via our company-wide online learning program (Acquia Academy).
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Acquia has both Black Employee and Pride Resource Groups.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Acquia has a 'take it when you need it' PTO policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
More Jobs at Acquia59 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Remote
Developer
new
Boston
Data + Analytics
new
Boston
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Marketing
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
Design + UX
new
Boston
Product
new
Boston
Project Mgmt
new
Remote
Developer
new
Remote
Developer
new
Remote
Sales
new
Boston
Developer
new
Remote
Sales
new
Boston
Sales
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Marketing
new
Remote
Developer
new
Remote
Finance
new
Boston
Developer
new
Boston
Sales
new
Remote
Sales
new
Remote
Sales
new
Boston
Product
new
Boston
HR + Recruiting
new
Boston
Developer
new
Boston
Marketing
new
Remote
Operations
new
Boston
Sales
new
Boston
Developer
new
Remote
Sales
new
Remote
Sales
new
Boston
Developer
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Acquia's full profileSee more Acquia jobs