Application Specialist III at Nuance
Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.
Check out our team Life at Nuance!
Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.
Responsible for functional product onsite, remote and classroom training to customers on all diagnostic products. Provides customer implementation guidance with regards to application needs during new customer implementations and upgrades based on best practice experience. In-depth understanding of how we implement the product to achieve optimal results. Flexible with the ability to adapt to all different types of personalities without hesitation. Provides configuration of new product line analyzing the best workflow scenario for every customer including: Multi-site workflow and Integration with various products including but not limited to: (PACS, mPower, Critical Results, Clinical Guidance, Peer Review, Mobility, and Quality Check). Ability to look at complex data sets and/or information to reach conclusions by data spreadsheet analysis. Expert in manipulating data in spreadsheets using Excel to ensure the product functionality is accurate with the historical data. Works with project managers on released products to ensure the expectation of product functionality can be appropriately set. Superior written and verbal communication skills evident in delivery of training or basic communicating via email and or telephone. Highly energized and works efficiently and consistently to meet timelines without delay. Work as a liaison between support and the customer to properly identify and escalate issues as they arise. Proficient in distance delivery via the web and can adjust to the tools Nuance has to support this endeavor. Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs. Resolves customer’s application questions or problems in the areas of system including customer product design and functionality; Testing out workflows to ensure they meet the needs of the facility; Referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting. Maintains billable hours at or above current minimum requirements and completes data entry requirements. Provides written analysis of all customer interactions outlining customer’s issues, concerns, successes and forwards to internal Nuance team as indicated and posts in appropriate Nuance web site. Assertive advocate of using Nuance best practices with utilization of the product.
Knowledge, skills and qualifications:
- Education: Bachelor’s degree with related relevant application consulting and training experience with advanced technical knowledge. Or equivalent work experience
- Minimum years of work experience: 8-10 years Healthcare Consulting background. Minimum 5 years’ experience working in Radiology.
- Ability to set and meet deadlines.
- Able to resolve product/software problems utilizing technical support services when necessary via on-site, telephone, both verbally and through remote communication.
- Superior written, oral, and presentation abilities with excellent communication and interpersonal skills required.
- Proficient in Excel to structure large data sets to find usable information.
- Use graphs, infographics, and other methods to visualize data.
- Create reports using PowerPoint/Excel for internal teams and/or external clients.
- Overnight travel 50% or greater.
- Training and Technical Certifications preferred.
- Healthcare background preferred.
Core Technologies: MS OS, MS Office, Excel Expert, PC Advanced Literacy, Basic Networking, Database
Preferred skills: Self Starter, Drive for results, Very organized, Critical Thinker
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.