The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started.
We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability.
We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term.
As an Operations Supervisor on our Notary Connect team, you’ll lead and develop a high-performing group of operations professionals who support our customers and business partners every day. Your mission is to help your team thrive through strong coaching, thoughtful performance management, and a commitment to professional growth.
This role is perfect for a people-first leader who finds fulfillment in developing others, driving accountability, and creating operational excellence.
What You’ll DoLead & Develop a High-Performing TeamProvide daily guidance, support, and motivation to ensure your team delivers exceptional performance.
Set clear expectations, goals, and development plans for each team member.
Host regular 1:1s focused on connection, mentorship, and career growth.
Identify and coordinate training opportunities to upskill your team and strengthen engagement.
Monitor and evaluate team performance to ensure operational and service excellence.
Conduct regular performance reviews and deliver constructive, actionable feedback.
Address performance challenges with empathy and timeliness.
Partner with leadership to support professional development and career progression.
Participate in recruiting activities, including interviews and hiring recommendations.
Support onboarding and training to ensure new hires quickly gain confidence in their roles.
Maintain strong knowledge of team processes and best practices to coach effectively.
Create a positive, inclusive, and collaborative team culture.
Lead regular team meetings to share updates, celebrate wins, and drive alignment.
Serve as a bridge between your team and upper management — advocating for your team’s needs and ideas.
Address conflicts proactively to maintain a respectful and trusting work environment.
Manage time and attendance for your direct reports.
Partner with workforce management to optimize staffing and scheduling.
Track team productivity and identify opportunities to streamline workflows.
Implement process improvements that support both team success and customer satisfaction.
Bachelor’s degree preferred (any discipline).
2–4 years of experience in a customer-facing operations or service role.
At least 2 years of direct people management experience leading a team of 5+ employees.
Exceptional interpersonal skills — able to build trust, inspire, and motivate others.
Strong communication and active listening abilities across remote, distributed teams.
Comfortable navigating ambiguity and adapting to change quickly.
Highly organized, with excellent time management and follow-through.
Passion for creating outstanding customer experiences and solving problems proactively.
A collaborative mindset and genuine enthusiasm for coaching and developing others.
- 9am-6pm MST
Zone 1 (San Francisco Bay Area, NYC Metro, Seattle Metro) range: $68,000 – $85,000
Zone 2 range: $59,500 – $74,500
Final compensation will be based on location, experience, and qualifications.
We’re here to transform one of the most critical and complex industries in the world. That requires a team that is curious, driven, thoughtful, and practical. We value:
- Product discipline and clear reasoning
- Deep ownership of outcomes (not just tasks)
- Straightforward, honest communication
- Empathy for the people who use our software
This is a place for people who want to solve hard, meaningful problems with real economic impact — not just ship features.
Join UsWe’re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you’re hungry to learn, build, and lead — you’ll do the best work of your career here.
To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:
- Excellent medical, dental, and vision coverage
- 401(k) with up to 4% company match
- 16 weeks of paid parental leave
- Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
- Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
- Summer & Winter Break (~1-week each) + 9 Holidays per year
- Healthcare and Dependent Care FSA
- HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
- $15K Family Building Benefit (lifetime limit)
- Life and Disability Insurance
- $1,500 Annual Lifestyle Stipend to support your well-being
Please note: Part-time employees are not eligible for benefits at this time
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)
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