Provide executive support to founders while acting as primary customer and partner contact: manage calendars, handle high-volume customer inquiries via Stripe and Proton Mail, analyze feedback into reports, implement automation and standardized replies, coordinate developer partners and vendors, arrange travel, take meeting minutes, and maintain professional documentation and discretion.
This is a remote position.
We are seeking a highly organized, tech-savvy and deeply mission-aligned Operations Manager to join our Founder’s Office. This hybrid role blends executive support with day-to-day operations.
Requirements
Customer Success & Feedback Analysis
- Serve as the primary point of contact for customer inquiries, including refunds, feature requests, complaints, and invoice/receipt issues via Stripe and Proton Mail.
- Monitor and respond to user feedback submitted through our platform’s feedback button (high volume) and direct email channels (~5–10 daily).
- Analyze qualitative and quantitative feedback data to create weekly/monthly reports for the tech and product teams.
- Draft standardized replies and implement automation workflows to improve response times and consistency.
Executive Support & Calendar Management
- Manage complex calendars for two co-founders, prioritizing meetings and resolving scheduling conflicts.
- Handle general inquiries regarding speaking engagements, event participation, and business partnerships, ensuring timely and professional responses.
- Track and follow up on LinkedIn messages and personal emails sent to founders from prospective partners and clients.
- Conduct research on new projects, potential collaborations, and market opportunities (non-sales focused).
- Arrange travel itineraries and handle logistical details for founder trips.
- Schedule internal meetings, take minutes, and follow up on action items to ensure team alignment.
Partner & Vendor Coordination
- Support developer partners who are integrating Thaura AI into their platforms.
- Coordinate with legal counsel and vendors as needed, preparing documents and tracking deadlines.
- Assist with basic financial administration, including reviewing Stripe dashboards and organizing financial records.
Administrative & Operational Excellence
- Draft, edit, and organize various business documents, ensuring accuracy and professionalism.
- Handle registrations, applications, and other administrative processes efficiently.
- Maintain discretion and professionalism when handling sensitive information.
Qualifications
- Language Skills: Native or fluent proficiency in both English and Arabic (written and spoken) is required.
- Tech Proficiency: Highly comfortable with modern productivity tools (Proton Mail, Stripe dashboard, Notion/Slack, etc.). Experience with setting up automated email responses or workflows is a plus.
- Analytical Mindset: Ability to synthesize large amounts of user feedback into actionable insights and clear reports for engineering teams.
- Communication: Excellent written communication skills; ability to represent the brand professionally in all customer and partner interactions.
- Organization: Strong multitasking abilities with meticulous attention to detail.
- Experience: Previous experience in customer success, operations, or executive assistance preferred. Experience in the AI/SaaS sector is a bonus.
Why Join Us?
- Work directly with the founding team of a mission-driven ethical AI company.
- Play a pivotal role in shaping how we interact with our users and partners.
- Competitive compensation and flexible remote work environment.
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